As National Account Manager you will have full responsibility for the day to day relationships the retail accounts. You will also be required to gain new business with new retail customers including the major 4 and 2nd tier grocers. You will be tasked with driving and developing year on year growth ahead of the key competitors.
Third level support of customer services in line with ITIL best practice ensuring efficient & effective delivery in line with customer SLA requirements through maintenance planning, leading technical problem management investigations and service improvements, and providing third level support for incident management investigations.
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2nd Line Technical Support Analyst Birmingham Up to £ 25,000 + £ 5,000 annual car allowance + benefits Start date 9th April 2012 We are one of the UK's fastest growing IT support companies and we're looking for the very best people to join our team.
We are SCH - Specialist Computer Holdings - Europe's leading IT services organisation. We design, deliver and support innovative, business critical and cost reducing services and solutions and count many of the UK's largest corporate companies and public sector bodies as our valued customers.
2 nd Line Support Engineer / Support Analyst Financial Services Software Provider. This organisation provides bespoke integration software to financial services institutions. A 2 nd Line Support Engineer / Support Analyst is required to provide remote IT Support and Helpdesk services to Blue Chip customers.
APPLICATION SUPPORT ANALYST/Technical Support - 2nd line/iSeries/AS/400, EPOS APPLICATION SUPPORT ANALYST/Technical Support - 2nd line, iSeries/AS/400, EPOS, CL/Query & RPG APPLICATION SUPPORT ANALYST/Technical Support Required For My Solihull Based Client With Strong Experience In 2nd Line, Iseries/AS400, EPOS, CL/Query & RPG This is a fantastic opportunity to join one of the UKs leading retailers.
As National Account Manager you will have full responsibility for the day to day relationships the retail accounts. You will also be required to gain new business with new retail customers including the major 4 and 2nd tier grocers.
Third level support of customer services in line with ITIL best practice ensuring efficient & effective delivery in line with customer SLA requirements through maintenance planning, leading technical problem management investigations and service improvements, and providing third level support for incident management investigations.
*Identify business opportunities from own client portfolio and prospects *Participate in internal forums *Maintain required industry and technical knowledge *Work with support team assigned to ensure the delivery of services.
In this challenging and high profile position you will ensure that the Company's Internal Audit function provides the Board, via the Audit and Risk committee with complete, reliable and unambiguous independent assurance over its material risk exposures, as the Company's Third line of defence.
- Customer facing quality lead responsible for DTS Project Quality activity to programmes and customers. - Manage DTS wide quality investigations â root cause analysis rather than project silo approach.
Responsible for the design and delivery of the medium term Business Change & Technology (BCT) strategy and Target Operating Model, to enable the business to achieve its top line growth ambitions and to build an "innovative" BCT capability that delivers world class efficiency & effectiveness and provides "Outstanding" services to its internal and external customers.
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