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Customer service/call center - telecom experience
Contract : Full-time - Salary : N/A (per hour)DESCRIPTION A Customer Service/Call Center Consultant will Telecom experience is needed to provide quality customer service to small and mid-sized corporations. This consultant will solve problems, complete and submit customer changes or modifications to existing or new accounts, diffuse upset customers, and resolve rate concerns and billing inquiries within a timely manner. The Call Center Consultant will need to meet departmental standards and expectations set forth by the department manager and ... Read job description >>
Job Tags : Call Centre Customer ServiceCustomer service/call center - telecom experience preferred in rochester, new york
Contract : Contract - Salary : On ApplicationDESCRIPTION A Customer Service/Call Center Consultant will Telecom experience is needed to provide quality customer service to small and mid-sized corporations. This consultant will solve problems, complete and submit customer changes or modifications to existing or new accounts, diffuse upset customers, and resolve rate concerns and billing inquiries within a timely manner. The Call Center Consultant will need to meet departmental standards and expectations set forth by the department manager and ... Read job description >>
Call center operations coordinator
Contract : Full-time - Salary : N/A (per year)Position Description: The Customer Service Intraday Coordinator will have two primary responsibilities: active management and optimization of call delivery to contact centers, and real-time and near-term contact center performance reporting. Responsibilities: · Monitor real-time performance needs, identify opportunities, report, and take action on areas for improvement · Compile and distribute daily reports · Maintain capacity planning models · Ensure accurate reporting and archival of all performance ... Read job description >>
Job Tags : Management ExecutiveContact center voice engineering manager in new york
Contract : Contract - Salary : On ApplicationDescription Title: Contact Center Voice Engineering Manager Location: NYC The open position is for a senior technology executive who can lead and manage several groups of developers to deliver on all aspects of call center solutions. This person will interact with business user, as well as analysts, SME consultants, and testers. Skills Required 1. 10+ years of experience in management of application development teams for the financial services industry2. 5+ years of enterprise application development ... Read job description >>
Contact center voice engineering manager
Contract : Full-time - Salary : N/A (per hour)Description Title: Contact Center Voice Engineering Manager Location: NYC The open position is for a senior technology executive who can lead and manage several groups of developers to deliver on all aspects of call center solutions. This person will interact with business user, as well as analysts, SME consultants, and testers. Skills Required 1. 10+ years of experience in management of application development teams for the financial services industry 2. 5+ years of enterprise application development ... Read job description >>
Senior business analyst in new york
Contract : Contract - Salary : On ApplicationDescription Our client,a global financial services firm and a market leader in securities,asset management and credit services,is seeking a Senior Business Analyst. Location: New York,NY Type of Position: Contract Position Description:The Senior Business Analyst with extensive experience with CRM tools and call center agent needs. The candidate will be responsible for defining and validating the business and functional processes for Call Center projects. The candidate should possess; deep knowledge ... Read job description >>
Call center engineer in new york
Contract : Permanent - Salary : On ApplicationDescription Our client a global financial services firm and a market leader in securities, asset management and credit services, is seeking a Call Center Engineer. Location: New York, NY Type of Position: Contract The client is looking for a hands-on Call Center Engineer with BA skills as well. Strong experience in managing large enterprise solutions, equipment and architectures with at least 7-10 Years of experience across and in a large IT service organization. Should have extensive knowledge and ... Read job description >>
Senior business analyst
Contract : Full-time - Salary : N/A (per hour)Description Our client,a global financial services firm and a market leader in securities,asset management and credit services,is seeking a Senior Business Analyst. Location: New York,NY Type of Position: Contract Position Description : The Senior Business Analyst with extensive experience with CRM tools and call center agent needs. The candidate will be responsible for defining and validating the business and functional processes for Call Center projects. The candidate should possess; deep knowledge ... Read job description >>
Call center engineer
Contract : Full-time - Salary : N/A (per year)Description Our client a global financial services firm and a market leader in securities, asset management and credit services, is seeking a Call Center Engineer. Location: New York, NY Type of Position: Contract The client is looking for a hands-on Call Center Engineer with BA skills as well. Strong experience in managing large enterprise solutions, equipment and architectures with at least 7-10 Years of experience across and in a large IT service organization. Should have extensive knowledge and ... Read job description >>
Customer service/call center - telecom industry experience preferred in rochester, new york
Contract : Contract - Salary : On ApplicationDESCRIPTION A Customer Service/Call Center Consultant is needed to join the inbound call center. This consultant will need to meet departmental standards and expectations set forth by the department manager as well as criteria for daily call averages and call statistics individually and as a team. Returned mail and written correspondence from customers must be completed. Additionally, this consultant will offer products and services and must understand the company's telecom products, services, offers, ... Read job description >>