- Customer facing quality lead responsible for DTS Project Quality activity to programmes and customers. - Manage DTS wide quality investigations â root cause analysis rather than project silo approach. - Line Manager for customer facing project Quality Managers
Youll help our Clients to build a compelling business case to move away from existing silos of Products and Channels into a Customer-centric organisational model - satisfying and stimulating Customer needs through highly targeted Next Best Action that is serviced by automated multi-channel dialogues (e.g. driven by Unica or Chordiant).
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About the Client:Looking for a Dialler Analyst for a large Financial Services organisation with extensive experience of dialler management. About the Role:The role will be looking at the current dialler strategy and technology use to ensure that the departments are using the capability to its greatest extent.
Customer Contact Advisor £6.96ph up to £7.73ph Our client has provided specialist niche insurance products for more than 70 years. They pride themselves in offering a first class claims and customer service business, providing comprehensive cover and competitive premiums.
Leading International Outsourcing/ BPO organisation has an exciting opening for an experienced Contact Centre/ Customer Services Manager who has a passion for delivering exceptional customer service within very strict SLA and OLA’s.
- Customer facing quality lead responsible for DTS Project Quality activity to programmes and customers. - Manage DTS wide quality investigations â root cause analysis rather than project silo approach.
Youll help our Clients to build a compelling business case to move away from existing silos of Products and Channels into a Customer-centric organisational model - satisfying and stimulating Customer needs through highly targeted Next Best Action that is serviced by automated multi-channel dialogues (e.
My client based in South Shields is currently looking for advisors to work Fri Sat evenings between 12am 3am working on a temp basis initially but with a view to.
An exciting opportunity has arisen for a sales and customer service driven individual to work on the outskirts of Ripon. The role is to provide excellent levels of telephone based customer service whilst maximising sales opportunities through selling.
Our client, a large Housing Association, is looking for a Customer Service Manager to join their team in North London. You will have 2 years experience of working within customer services along with management experience of managing a customer contact centre.
Our client is looking to recruit a Customer Liaison/ Account Coordinator to join the team on a Part Time basis (18 hours/ 3 days per week) Reporting to the Operations.
My client based in north london is looking for expereicned customer service representatives who preferably have a background in the gaming or banking industry, the position is to work in a busy and fast past call centre and will be responsible for inbound service and support services across the range of brands.
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