Manage the performance and development of the Operations Complaints team to provide a best in class telephone and written complaints resolution service to our customers. To resolve complaints and enquiries at first point of contact so that the customer does not need to contact us again. Where this is not possible manage the complaint for the customer ensuring that are kept informed and action is fast tracked.
To influence the development and improvement of customer service delivered by Thames Water. To drive forward the customer service strategy and become an ambassador for best in class service and delivery across the whole organisation.
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About the Client: One of the leading technology organisations in the UK providing solutions to small to medium sized organisations is looking to recruit a senior manager to transform the operations and customer experience function.
About the Client:My client is looking for a Senior Manager to oversee and develop the service and change function's within the business. You must have had previous P&L ownership for multiple sites.
About the Client:Fantastic opportunity to join a market leading utilities organistaion. About the Role:Ensure visioning, shaping, building and launch plans for new products, services, policies that are customer and/or people impacting within customer services are integrated into the business through a TTM methodology; ensuring the best possible customer service and people experience is delivered.
About the Client:Great opportunity to join the UK's leading utilities organisation About the Role:Manage and maximise resources effectively in delivering required and agreed customer experience and engagement in line with Customer Strategy and business performance goals / KPI's.
About the Client:Great opportunity to join a market leading utilities organisation. About the Role:Lead the outsource partners within the Customer Service Function to deliver the business strategy within the budgeted Operational Expenditure.
I am recruiting on behalf of a well established and large organisation in the Bristol Area.My client is looking to recruit Customer Service representatives to start on Thursday 3rd May. The Role: Working in a call centre environment candidates will do their best to ensure that at the end of the call the customer is satisfied.
Manage the performance and development of the Operations Complaints team to provide a best in class telephone and written complaints resolution service to our customers. To resolve complaints and enquiries at first point of contact so that the customer does not need to contact us again.
To influence the development and improvement of customer service delivered by Thames Water. To drive forward the customer service strategy and become an ambassador for best in class service and delivery across the whole organisation.
This critical role of Customer Marketing Manager is responsible for leading a team of 6 and managing all stages of the customer lifecycle - from acquisition and share of wallet growth through retention, loyalty and win back and this position reports straight to the Head of Marketing.
Taking the data we collect through our loyalty card and turning it into actionable customer insight for all areas of the business to inform decision making, to provide insights for our suppliers and inform our CRM and ECRM programs.
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