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The ideal candidate must have good man-management experience within a large scale IT support arena, must be comfortable coordinating with offshore and local teams to deliver on strict SLA's and timeframes (ITIL Environment). You will directly report into BAU head/manager here.
As a European Customer Service Manager you will manage the day to day Customer Service Operations within your region, dealing directly with customers providing support to ensure our clients Supply Chain runs efficiently to ensure smooth delivery of products and proactively resolving issues within the Supply Chain.
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About the Client:My client is looking for a Senior Manager to oversee and develop the service and change function's within the business. You must have had previous P&L ownership for multiple sites.
The ideal candidate must have good man-management experience within a large scale IT support arena, must be comfortable coordinating with offshore and local teams to deliver on strict SLA's and timeframes (ITIL Environment).
As a European Customer Service Manager you will manage the day to day Customer Service Operations within your region, dealing directly with customers providing support to ensure our clients Supply Chain runs efficiently to ensure smooth delivery of products and proactively resolving issues within the Supply Chain.
About the Client: One of the leading technology organisations in the UK providing solutions to small to medium sized organisations is looking to recruit a senior manager to transform the operations and customer experience function.
The ideal candidate must have good man-management experience within a large scale IT support arena, must be comfortable coordinating with offshore and local teams to deliver on strict SLA's and timeframes (ITIL Environment).
Your task will be to manage a key programme of Proposition and Customer Experience development, which is set to transform the experience Business customers get when they interact with O2. With your help, we can develop and refine this experience, so thats its the very best in the market.
We are looking for Prince2/MSP qualified Project Managers with experience of working on Enterprise Level Software Implementations or Application Development Projects of circa £3-5M in either Financial Services, Retail, Publishing,.
Proven and previous customer services and customer account management background, key skills should include some of the following managing key accounts supply chain, order processing, update product pricing details on.
A new and exciting opportunity has arisen for a Configuration Manager. Reporting to the Asset and Configuration Services Lead, the successful candidate will be a company ambassador and a respected authority across IFS for any configuration management business function.
The PMO will be responsible for the management of key Customer stakeholders, the management of small and medium Infrastructure projects in addition to the management of Project and Programme Managers of larger projects.
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