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The ideal candidate must have good man-management experience within a large scale IT support arena, must be comfortable coordinating with offshore and local teams to deliver on strict SLA's and timeframes (ITIL Environment). You will directly report into BAU head/manager here.
As a European Customer Service Manager you will manage the day to day Customer Service Operations within your region, dealing directly with customers providing support to ensure our clients Supply Chain runs efficiently to ensure smooth delivery of products and proactively resolving issues within the Supply Chain.
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Our client, a large Housing Association, is looking for a Customer Service Manager to join their team in North London. You will have 2 years experience of working within customer services along with management experience of managing a customer contact centre.
Our client, a large Housing Association, is looking for a Customer Service Manager to join their team in North London. You will have 2 years experience of working within customer services along with management experience of managing a customer contact centre.
About the Client:My client is looking for a Senior Manager to oversee and develop the service and change function's within the business. You must have had previous P&L ownership for multiple sites.
Leading International Outsourcing/ BPO organisation has an exciting opening for an experienced Contact Centre/ Customer Services Manager who has a passion for delivering exceptional customer service within very strict SLA and OLA’s.
The ideal candidate must have good man-management experience within a large scale IT support arena, must be comfortable coordinating with offshore and local teams to deliver on strict SLA's and timeframes (ITIL Environment).
We require an individual looking to join a growing company, who takes pride in their work and is dedicated to providing valuable customer services solutions.
As a European Customer Service Manager you will manage the day to day Customer Service Operations within your region, dealing directly with customers providing support to ensure our clients Supply Chain runs efficiently to ensure smooth delivery of products and proactively resolving issues within the Supply Chain.
About the Client: One of the leading technology organisations in the UK providing solutions to small to medium sized organisations is looking to recruit a senior manager to transform the operations and customer experience function.
The ideal candidate must have good man-management experience within a large scale IT support arena, must be comfortable coordinating with offshore and local teams to deliver on strict SLA's and timeframes (ITIL Environment).
Your task will be to manage a key programme of Proposition and Customer Experience development, which is set to transform the experience Business customers get when they interact with O2. With your help, we can develop and refine this experience, so thats its the very best in the market.
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