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The principal aim of the Technology Design team within the Desktop and Server Production Support Unit is to develop and drive the usage of a common set of Desktop and Server technology and toolset standards throughout the SIS organisation. Key responsibilities of the post holder include:
Responsibilities • Provide responsive, courteous, and efficient customer service via telephone, email inquiries, IM Chat and on occasion site visits • Provide education and training to clients on all aspects of CQG products, including market data, technical analysis and trade routing interfaces • Utilise and maintain customer management database software. • Undertake research, testing, data quality, and documentation projects as appropriate.
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Responsibilities1st / 2nd & 3rd line support for any Desktop related issuesProvide 07:00 to 20:00 support of the London Trade floor estateReview the current systems and changesLiaise with business users, developing strong relationshipsIdentify, present and propose areas and processes for improvementCommunicate effectively with peers within IT and the business Key Result Areas: (Key Performance Indicators) 1.
Supports systems through maintenance, modification, and problem resolution to support ongoing delivery of services and/or operations. Participates in design, development and implementation of complex applications, often using new technologies. Serves as a fully seasoned/proficient technical resource, provides technical knowledge and capabilities as a member of a team or as an individual contributor.
We hire those who display our values, have deep expertise in serving clients and are passionate about advances in the IT space. We look for people who have a motivational commitment to excellence, offer a personal approach to service, enjoy a challenge and are dedicated to pursuing growth and learning.
Desktop Support - Shrewsbury, ShropshireA fantastic opportunity has arisen for a Desktop Support person to join a team based in Shrewsbury, Shropshire. This is a contract role working for a period of 6 weeks.
Work for a leading global investment bank! Join an energetic and dynamic Support Team! Great remuneration, culture, and experience! A new opportunity has arisen within a successful and tight-knit IT Support Team as a dedicated Desktop Support Engineer supporting a growing group of Traders.
Provide remote and networking and desk side support for 300 end-users at chemical plant enviorment with remote support locations in Texas. Required Skills Must have 5-10 years IT desktop support experience (user support, image creation, PC back up and restore, etc ).
Job Title: Desktop SupportLocation: LondonA large Investment Bank requires Trading Floor Desk Top Support. The Desktop Support should have:-Proven Helpdesk/Desktop Support experience within a busy, high volume call environment.-Trading Support ExperienceTo apply for the Desktop Support role, please press the apply button now.
LaTex Desktop Support Specialist. Superb client, based in London are looking for a Desktop Support Specialist with strong experience of the LaTex product suite. Full details on request....
Desktop Support - Aberdeen, ScotlandDesktop Support We are currently recruiting for Desktop Support Analysts in Aberdeen on a contract basis The ideal candidate will have experience in supporting users getting into SAP, using Business Objects User Management System (UMS).
Desktop Support - Middlesex, MiddlesexJob Title. Desktop Support EngineerDepartment. ServicesReports To. Service ManagerOverall Responsibilities 1st / 2nd line remote IT support Focus on customer careKey Duties.
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