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You will be supervising, managing and motivating the technical operations team of seven engineers split between central London and California. This includes organising career development and training plans, improving efficiency with new processes, managing the response to outages and large customer escalations and reporting key metrics up to senior management.
Third level support of customer services in line with ITIL best practice ensuring efficient & effective delivery in line with customer SLA requirements through maintenance planning, leading technical problem management investigations and service improvements, and providing third level support for incident management investigations.
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You will be supervising, managing and motivating the technical operations team of seven engineers split between central London and California. This includes organising career development and training plans, improving efficiency with new processes, managing the response to outages and large customer escalations and reporting key metrics up to senior management.
Third level support of customer services in line with ITIL best practice ensuring efficient & effective delivery in line with customer SLA requirements through maintenance planning, leading technical problem management investigations and service improvements, and providing third level support for incident management investigations.
You will be involved in the full project life-cycle of their Dynamics CRM projects including analysing business requirements, mapping technical specification and hands on development of MS CRM in C#.Net. You will be working with the latest technology including MS CRM 2011, SharePoint 2010, C#, .
You will be responsible for managing a portfolio of large and complex Personal Injury Claims with a minimum value of £250K up to, in excess of, £1m. You will also be responsible for the development of staff and the departments Claims Strategy moving forward so Managerial or Leadership qualities will also be required.
Within this role you will also be responsible for identifying change needs, capturing and documenting requirements, assessing the impact of changes and ensuring that these requirements are delivered to the agreed time deadline.
The successful applicant will have knowledge and experience of working with network infrastructures and services, including but not limited to: L2 & L3 multi-service switches, integrated routers, IPT, IPCC, Content switches, Wireless Access Points and Controllers; LAN and WAN protocols, Network services (IPVPN, MPLS, IPSec, SSL, SIP, H.
Within this role you will also be responsible for identifying change needs, capturing and documenting requirements, assessing the impact of changes and ensuring that these requirements are delivered to the agreed time deadline.
An exciting opportunity has arisen to join Steria as the Microsoft BI Practice Lead. The successful candidate will head up the Microsoft BI Practice and lead a team of Microsoft Developers who work with Sterias clients on Microsoft BI Projects including supporting bids and projects using Microsoft Technology.
This exciting position has become available within Steria, we are looking for an established Business Development Director with a strong background within Insurance Services. Steria is looking for someone to drive through the value propositions and proposals into new name Insurance clients, to ensure that all stages of the sales cycle are undertaken effectively to achieve the results other accountabilities, to understand the company any relevant market intelligence, e.
Managing Enterprise Architect - This is an unusual role where you will be a technical solution manager with excellent commercial experience to include driving, shaping, presenting and winning business.
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