- Customer facing quality lead responsible for DTS Project Quality activity to programmes and customers. - Manage DTS wide quality investigations â root cause analysis rather than project silo approach. - Line Manager for customer facing project Quality Managers
- Monitor and challenge outsourcers' performance against established customer services metrics. Assess and measure performance including remediation activities. - Develop TCF policy and agenda, including raising and prioritising TCF issues and providing quality information to senior stakeholders.
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- Customer facing quality lead responsible for DTS Project Quality activity to programmes and customers. - Manage DTS wide quality investigations â root cause analysis rather than project silo approach.
- Monitor and challenge outsourcers' performance against established customer services metrics. Assess and measure performance including remediation activities. - Develop TCF policy and agenda, including raising and prioritising TCF issues and providing quality information to senior stakeholders.
The Head of Operations will be responsible for establishing an end to end delivery capability to dispatch the npower obligations as set out in Green Deal/ECO. This will include setting up systems and processes to deliver the back office and customer service requirements for Green Deal/ECO (OPEX circa £5m).
Establish separation plan working with other key project individuals With team, analyse and document business processes via modeling and process maps Validate operational design with SME's and ensure acceptance of.
This is an exciting and challenging role, with the opportunity to take control and responsibility for a business sector that has huge growth potential. The role will be new business biased, however it will necessitate the ability to manage and develop these new accounts once they have been established.
Youll be a key link between us and 2e2, supporting the onboarding of all services into 2e2 as part of the O2 Unify portfolio. By working closely with a range of contacts within both businesses, youll see that all 2e2 services are delivered on time, on budget and to agreed standards.
Produce Microsoft ELP's to the standard required for Microsoft acceptance Deliver Microsoft SAM Assessment and Deployment engagements Prepare actual license positions for multiple vendors Advise customers how to optimise current.
Lead the process for capturing and developing, both customer and internally derived requirements and to capture and confirm the appropriate evidence to demonstrate compliance. As part of this to negotiate and track acceptable changes to customer requirements, as required.
The CRM Manager will have overall responsibility for building and implementing CRM campaigns, including life-cycle, retention and acquisition emails. They will manage exciting sophisticated segmentation projects to identify key customer behaviours, manage the email process and liaise with other departments to ensure that all customer touch points are effectively used to support the CRM strategy.
Reporting to the Managing Director and leading a large multidisciplined team of c 400, you will be responsible for developing and implementing the plants operational strategy that accommodates their planned growth, delivers the highest standards of customer service and yet reduces costs and the time taken to get new customer projects into production.
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