The Network Technical Specialist (second level support) is responsible for supporting various voice technologies utilised by our customers. The team support a range of network and security systems. This role is focused on providing second level support to our varied customer base.
Third level support of customer services in line with ITIL best practice ensuring efficient & effective delivery in line with customer SLA requirements through maintenance planning, leading technical problem management investigations and service improvements, and providing third level support for incident management investigations.
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The Network Technical Specialist (second level support) is responsible for supporting various voice technologies utilised by our customers. The team support a range of network and security systems. This role is focused on providing second level support to our varied customer base.
Lead Network Technical Specialist / Network Technical Specialist / Birmingham / CCNA / CCNP / UP TO 44KI have a fantastic opportunity for a Lead Network Technical Specialist to join a prestigious international Information Technology Company based in Birmingham.
Third level support of customer services in line with ITIL best practice ensuring efficient & effective delivery in line with customer SLA requirements through maintenance planning, leading technical problem management investigations and service improvements, and providing third level support for incident management investigations.
Ideal candidates will have a strong HR background working for a large complex organisation. Experience within both operational and a shared service centre environment would be beneficial.
Reporting to the Network Business Development Manager, the Network Offerings and New Business role will work hands-on with our in-house team and our outsourced partner BT Global Services and be responsible for day to day engagement with bids in order to provide the required Telecoms input to such bids.
The successful candidate will be required to service an existing client bank but will also be expected to generate new business by adopting a proactive attitude, carrying out seminars and networking.
The main focus of the role is to develop the Company business, contribute to shaping and delivering integrated solutions to maximize long-term growth opportunities, the main focus of role being firmly on retail sales of Petroleum to Independent Forecourts, Filling Stations, & Independent Dealer Networks.
We are looking for a number of Senior Infrastructure Solution Architect with a strong technical skill set across a number of infrastructure systems to include a number of the following :Server (2008 -2000-NT), Security, AD, Storage (SAN / NAS), Virtualisation, Citrix and Network.
The successful applicant will have knowledge and experience of working with network infrastructures and services, including but not limited to: L2 & L3 multi-service switches, integrated routers, IPT, IPCC, Content switches, Wireless Access Points and Controllers; LAN and WAN protocols, Network services (IPVPN, MPLS, IPSec, SSL, SIP, H.
The successful candidate will have significant experience in a similar role with airline, consulting or aircraft OEM and will strong knowledge of the following areas: fleet planning, network analysis, flight operations planning, aircraft procurement, and aircraft economic analysis.
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