Position Overview
We are looking for an experienced, customer‑oriented Admin/Front of House Brand Ambassador to join the STARS team at one of our high‑profile clients in East Kilbride.
Location
East Kilbride, G75 0RD.
Working Hours & Salary
* 45 hours per week
* Monday – Friday
* 10:00 – 19:00
* £17.00 per hour
Responsibilities
* Meet and greet all staff, visitors and contractors in a professional and personable manner.
* Coordinate and manage internal and external visitors to the site, including assisting with travel logistics and ensuring all visitors, guests and employees are inducted to the site.
* Deliver a consistently high‑end customer focused experience.
* Embody a high‑performance approach and encourage colleagues to do the same.
* Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard.
* Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work.
* Coordinate site staff meetings, minute meetings and update relevant metric material.
* Assist in emergency situations.
* Create and manage ISO and internal audit UK site compliance material.
* Act as employee engagement & communication manager with tasks including planning bi‑monthly UK communication meetings, drafting internal and external promotional material, coordinating employee feedback sessions and internal social media.
* Provide timely and accurate information, responding appropriately to varying and fast‑changing priorities.
* Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.).
* Represent Securitas and the client organisation in a manner that is in‑keeping with the values, brand identity and culture of both.
Qualifications
* 5 year checkable history.
* Exceptional customer service skills.
* Computer literate.
Essential Skills
* Working knowledge and experience of administrative computer packages such as MS Office, GSuite, etc.
* Highest quality personal appearance.
* Flexible, professional and adept at working under pressure.
* Outstanding written, verbal and oral communication skills.
* Customer oriented with a passion for high‑level service.
* Polite and proactive.
* Punctual and trustworthy.
* Able to use initiative and highly adaptable.
* Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment.
* Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on.
Benefits
Company Benefits:
* Company pension and advice and planning.
* Life assurance scheme.
* Discounted gym memberships.
* Wellness advice and support, including financial, emotional and physical.
* Dental and Physical Health Plans.
Lifestyle Benefits:
* Cycle to work scheme.
* Car lease and new car purchasing schemes.
* Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel.
* Mortgage Advise.
* Payroll ISA’s.
* Eligibility for Costco Membership.
Learning & Development:
* Support with further education.
* 100's of eLearning courses.
* Accredited courses by C&G, ILM, IOSH and SIA.
* Leadership Development programs both local and global.
EEO Statement
We are an inclusive employer proud of our Level 2 Disability Confident status. We support equality through our Employee Networks, the Race at Work Charter and the Armed Forces Covenant.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme: https://www.securitas.uk.com/services/on-site/stars/
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