Customer Service & Admin Assistant
£12.71 per hour | Contract until January Shift options: Sun–Wed or Wed–Sat Hours: 10am – 6pm
? About the Role
We're looking for a proactive Customer Service & Admin Assistant to join a busy, friendly team supporting customers with their delivery bookings. This role is ideal for someone who enjoys problem-solving, speaking with customers, and keeping things running smoothly behind the scenes.
Key Responsibilities
* Calling customers to reschedule delivery dates and times
* Preventing failed deliveries by confirming access, availability, and booking details
* Providing excellent customer service with a confident, professional phone manner
* Updating internal systems and maintaining accurate records
* General administration and database use to support the wider team
What We're Looking For
1. Strong communication and telephone skills
2. A calm, friendly approach to customer conversations
3. Ability to multitask and manage a steady workload
4. Basic admin experience and confidence...