Position: Portal Support Advisor
Location: Home Based
Working Hours: Monday – Friday, 9am-5:30pm
Salary: 6 month Fixed Term Contract
Contract: A permanent position offering stability, impact, and room for growth.
Why Rendall & Rittner
Award-Winning: Join an established and celebrated company known for delivering first-class property management services.
Career Growth: We invest in your development with fully funded training, CI methodology support, and opportunities to advance your qualifications.
Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
Competitive Compensation: Benefit from a competitive salary and discretionary bonuses.
Health and Well-being: Access Private Medical Insurance, Life Assurance, and enhanced Maternity and Paternity leave.
Time Off: Enjoy 25 days of holiday plus national holidays.
Rest and Recuperation: Benefit from paid sabbaticals as a loyalty bonus.
Team Spirit: Work in a collaborative environment where cross-departmental relationships and teamwork truly matter.
Pension Plan: Secure your future with the Rendall & Rittner Pension Scheme.
Extra Support: Access Employee Assistance Programs (EAP) for family, health, financial, and work-related support.
About The Role
We are seeking a proactive and customer-focused Support Specialist to act as the first line of assistance for all R&R Portal–related queries, requests, and incidents, using our ITSM platform, Service Hub. The successful candidate will play a key role in ensuring a smooth and efficient experience for our clients, lessees, contractors, and internal teams.
Key Responsibilities
* Serve as the initial point of contact for all R&R Portal enquiries, logging and managing cases through the ServiceHub ITSM system.
* Process a high volume of service requests—such as address changes, password resets, registrations, and similar tasks—ensuring timely follow-up and resolution.
* Coordinate and deliver clear written and verbal communication across the organisation and directly to clients, lessees, and contractors where required.
* Develop strong operational knowledge of the Dynamics CRM platform to accurately triage and escalate tickets to the appropriate teams, providing ongoing support until each issue is fully resolved.
* Build and maintain effective working relationships with both internal teams and external system providers.
* Prepare and present monthly performance reports, including relevant metrics and service statistics.
How To Apply
Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights or visit our website for a full list of current openings.
To get more details or answers to your questions, reach out to our friendly recruitment team at 020 7702 0701 and mention the reference number "Ref ".
Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.
Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!