Due to the retirement of one of our long-serving staff members, OswaldMedical Centre is looking to welcome a dedicated full time Medical Secretary (up to 37.5 hours per week) to our supportive and dynamic team. We are a forward-thinking, award-winning practice serving over 16,250 patients across three sites in Accrington, Oswaldtwistle, and Blackburn.
Overview
Oswald Medical Centre is committed to delivering compassionate, patient-centred care. Alongside core NHS services, we offer a range of enhanced services, including minor surgery.
Responsibilities
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
* a. Typing letters, reports and associated documentation as required
* b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
* c. Managing all enquiries in an effective manner
* d. Maintaining an accurate referrals database
* e. Actioning all incoming email
* f. Processing calling letters as requested
* g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
* h. Inputting data into the patient’s healthcare records as necessary
* i. Processing referrals using the electronic referral system (ERS)
* j. Working with the Administration Team for processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms to ensure these are completed in a timely manner
* k. Clinically coding data on EMIS Clinical System
* l. Answering incoming phone calls, transferring calls or dealing with the caller’s request appropriately
* m. Managing all administrative queries as necessary
* n. Carrying out system searches as requested
* o. Maintaining a clean, tidy, effective working area at all times
* p. Supporting all clinical staff with general administrative tasks as requested
Person Specification
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting as a medical secretary
Skills and Personal Qualities
* Excellent communication skills (written and oral)
* Strong IT skills, including audio typing
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Flexible
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics and English (C or above)
* NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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