Contact Centre Agent
If you are passionate about customer care, then this role might be what you are looking for. We are currently seeking a Contact Centre Agent to join our dynamic Team in Galashiels!
Scott & Co is a leading provider of debt recovery, enforcement and citation services. We are part of Marston Holdings, the UK’s largest judicial services group, providing integrated court order compliance.
The successful candidate will be involved in handling inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries.
On the Job Training will Be Provided.
Day to Day Duties Include:
Managing customer enquiries and finding appropriate solutions to queries.
Customer payment plans over the telephone.
Ensuring customer records are updated accurately and in a timely manner.
Ensure customer complaints are dealt with professionally and efficiently.
What you will get in return:
Staff benefits designed to suit you - from discounts on retail shopping, travel, and socialising to health & wellbeing
Cycle to work scheme
Pension scheme
No Evening or Weekend working
Great life work balance
Monday to Friday 8:30 – 17:00
Simple and Achievable Bonus Scheme
25 days annual leave
Based in the centre of Galashiels – great transport links
Pension scheme
Friendly Office Work Environment
Interested? Apply Now!
New starters will be subject to clearance through Disclosure Scotland and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
What’s Next?
If you believe you have the skills and experience required, we’d like to hear from you. To apply please submit your CV and complete your application. Please note we may close the advert early if we receive a high volume of applications.
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link