About the Role: One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team. This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management. Key Responsibilities: * Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage. * Preparing and responding to legal documents such as Statements of Truth (SOT), N244 applications, and liaising with the Traffic Enforcement Centre (TEC) and County Courts. * Managing communications with Enforcement Agents, and addressing issues related to Breathing Space and Debt Relief Orders (DRO). * Monitoring and reconciling parking income and agent performance. * Handling Stage 1 complaints and case correspondence efficiently and professionally. * Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75). Requirements: * Prior experience in a local authority or parking enforcement setting. * Strong understanding of parking legislation and legal recovery processes. * Experience working with PCNs, TEC procedures, and court documentation. * Excellent written and verbal communication skills. * Ability to handle sensitive and complex cases with discretion and accuracy. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd