Job Summary:
The Ticketing Operations Personnel will support the Ticketing Team in a range of tasks from data inputting, data review, production of Ticketing related material (internal and external purpose), reviewing orders within the bespoke system, assigning guests, supporting the event distribution process which could be both digital and/or physical based, ticket resolution during key periods for internal departments and external customers.
They will be required to deliver all tasks to a high standard, within the required controls and efficiently within the required timeframe.
It is important for the candidate to have excellent attention to detail and proven analytical skills as data is constantly changing, and key decisions will be made based on the data.
Key Accountabilities:
* Creation, update and management of the ticket related inventory (excel & system based)
* Assist with managing inventory based on logging and implementing changes across different sessions and event
* Supporting the seating process which could include the set-up, change management and final implementation
* Assist with the management of seats – allocating, assigning and logging all changes
* Providing support and assistance to other internal departments with their ticketing requirements, including problem solving, customer queries, data management plus others
* Assist with data management and making sure all changes are correctly documented to provide a full end to end overview
Requirements (Education/Experience) & Skills, Knowledge and Abilities:
* Administrative/clerical ability, with a high level of attention to detail
* Excellent numeracy and analytical skills
* Demonstrated administrative and clerical experience in a professional environment
* Demonstrated ability to work productively using initiative with minimal supervision and as part of a team with good communication skills
* Experience of Microsoft Word, Microsoft Outlook/Teams and advanced knowledge of Microsoft Excel
* Demonstrated organisational and time management skills
* Ability to manage multiple projects
* Self-motivated, organised and professional
* Able to work under pressure and meet tight deadlines
* Good communication and interpersonal skills
* Ability to produce results in a very fast paced environment
* To be considered for the role, candidates must have the right to work in the UK already
* The role is office based with a possible hybrid working of 1 day from home
* The term of role is ASAP to 30 September 2026
* The salary range is £25,500 – £27,000 per annum
General:
* Working hours are typically 09:00 – 18:00 Monday to Friday. Due to the nature of the business, the candidate may be required to work after hours and at weekends as required.
* The nature of this event is such that it may be necessary to amend or add to the candidate's responsibilities and the candidate will be required to perform any task that is allocated to you by senior management, specific to the projects at hand.
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