Membership Experience Host - Everlast Gyms, Burton-on-Trent
Client: Frasers Group
Location: Burton-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 4d1f97502596
Job Views: 3
Posted: 18.07.2025
Expiry Date: 01.09.2025
Job Description
Everlast Gyms...
In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.
Elevation is a part of our core, matching with great company benefits to mention a few:
* 20% discount across all facias
* Free Gym membership
* Monthly Frasers Champion - winners get double their salary for the month
* Opportunity to deliver personal training sessions
Main Duties and Responsibilities
* Maximise every member and guest’s experience in our club.
* Support the sales and retention of memberships through excellent customer service.
* Contribute to the cleaning and hygiene standards of the club as required.
* Be a competent key holder, covering shifts as needed.
* Understand and operate the membership software system.
* Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
* Support the Fitness Manager with Gym Floor duties.
* Experience the products and services on offer.
* Maintain the cleanliness of the facilities above expectations, actively supporting the upkeep of the club.
* Drive secondary spend KPI targets.
* Handle member complaints professionally and inform the relevant manager.
Candidate Requirements
* Outgoing personality with a positive mindset.
* Proficient in administrative duties.
* Driven, ambitious, eager to learn and develop.
* Willing to participate in learning and development opportunities.
* Able to perform operational key holder duties as required.
* Passionate about fitness, administration, and customer service.
* Flexible to work shifts and support team needs.
* Target-focused to support sales and retention goals.
For more about our brand, visit our LinkedIn page.
This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To succeed, live and breathe our principles:
* Think without limits - Think fast, fearlessly, and lead the team.
* Own it - Own the basics, your role, and the results.
* Be relevant - Relevant to our people, partners, and the planet.
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