IT Help Desk Officer Onsite in Kings Cross | Full-time Temporary Role
£14.89 per hour
37.5 hours per week
Ongoing temporary contract | Immediate start available
A well-established organisation is looking for an experienced and proactive IT Help Desk Officer to join their busy IT team on an ongoing temporary basis. This is a fantastic opportunity for someone with strong first and second‑line support experience who enjoys solving technical issues, supporting users, and helping to maintain secure and efficient IT systems across a multi‑site environment.
Key responsibilities
* Logging and resolving IT support requests within agreed SLAs and KPIs
* Installing, configuring and maintaining hardware, software, printers and network devices
* Supporting Office 365 administration, Active Directory account management and access permissions
* Troubleshooting hardware, software and connectivity issues
* Assisting with desktop/laptop rollouts, upgrades and scheduled maintenance
* Maintaining asset registers and equipment records
* Supporting network, wireless and server‑related tasks
* Liaising with third‑party suppliers to ensure continuity of IT services
* Supporting IT projects, system improvements and process development
* Delivering IT inductions and guidance to staff
About you
* Previous experience working within an IT support/helpdesk environment
* Experience working independently and as part of an IT team
* Knowledge of Office 365 administration and cloud‑based systems
* Experience managing user accounts and security access
* Strong troubleshooting and communication skills
* Excellent organisational skills and the ability to manage competing priorities
* A proactive and customer‑focused approach
Experience with Dynamics CRM and supporting telecoms/internet service providers would be beneficial but is not essential. This role would suit someone who enjoys a varied IT support position and is confident building positive working relationships across an organisation.
To find out more, please get in touch.
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