Overview
Message from Tim Busby, Chair of Calderdale and Huddersfield Solutions Ltd. The successful candidate will be joining our organisation at an exciting time. CHS is an exceptional place to work with many amazing teams delivering high standards of estates, facilities and procurement services to Calderdale and Huddersfield NHS Foundation Trust and other customers. This is a new organisation, wholly owned by the Foundation Trust, and the Board has full accountability for the delivery of high quality, cost effective services. The Trust itself has plans for a significant reconfiguration of its services, supported by a recent announcement of £196m of capital funding. This is an exciting time as we develop our commercial strategy and are set for growth. We are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviors. The four key behaviors underpinning the whole of our strategy are: We put the patient first; We go see; We work together to get results; We do the must-dos. The delivery of a professional first class, efficient customer focused service, ensuring all hygiene and safety standards are maintained at all times.
Please note whilst this role is predominantly based in Café 1831, there may be a requirement to work across all outlets, which include Southside Dining and Stop and Shop.
Working for our organisation
CHS is an exceptional place to work with many amazing teams delivering high standards of estates, facilities and procurement services to Calderdale and Huddersfield NHS Foundation Trust and other customers. This is a new, wholly organisation owned by the Foundation Trust, and the Board has full accountability for the delivery of high quality, cost effective services. The Trust itself has plans for a significant reconfiguration of its services, supported by a recent announcement of £196m of capital funding. This is an exciting time as we develop our commercial strategy and are set for growth. We are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviors. The four key behaviors underpinning the whole of our strategy are: We put the patient first; We go see; We work together to get results; We do the must-dos.
Responsibilities
* Preparing and serving hot and cold drinks such as coffee, tea, and speciality beverages.
* Cleaning and sanitising work areas, utensils and equipment.
* Cleaning service and seating areas.
* Describing menu items and suggesting products to customers.
* Servicing customers and taking orders.
* Ordering, receiving and distributing stock supplies.
* Receiving and processing customer payments.
* Deal with any customer comments / complaints in a professional manner.
* Correct merchandising of stock displays to maximise brand awareness, ensuring security of all stock item.
* Responsibility for stock rotation and checking date codes whilst completing stock replenishment duties.
* Temperature check and record all necessary food items as departmental procedure.
* To be smart in appearance and well groomed adhering to the departmental uniform policy.
* Receiving and checking goods inward including sandwiches, cakes, confectionary, etc. where appropriate correct temperature control should be maintained.
* Preparation of food items for service, including toast, panini and other food items for retail sale.
* Report any equipment in need of repair and/or work issues to the Assistant Manager.
* Attend all mandatory training.
* Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the CHS Appraisal.
* Comply with all Trust policies, procedures and protocols.
* Carry out duties with due regard to the Trust's Equal Opportunity Policy.
* Maintain professional conduct at all times.
Equal Opportunity and Accessibility
Calderdale and Huddersfield Solutions (CHS) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Application Process and Sponsorship
Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. CHS will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter. Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship by assessing their circumstances against GOV.UK criteria. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
If applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through NHS Jobs, and as an employer we will not be able to respond to e-mails sent via NHS Jobs. For queries, please contact the recruitment team on the provided email address.
If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a part of ESR and will transfer your NHS employment data after interview if applicable.
You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost from your salary when you commence in post. For Enhanced and Standard DBS checks you will also be required to participate in the DBS Update Service and pay the annual cost. This is a condition of your employment.
CHS is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of NHS hospital trusts across West Yorkshire and Harrogate to provide the best possible care for our patients.
CHS offers a wide range of services with competitive rates and a long track record of high quality, customer-focused services. We provide comprehensive estates, facilities management, medical engineering, catering solutions and procurement services, supporting safe, effective healthcare. We are committed to delivering our Green Plan goals and to reinvest profits into patient care. CHS recognises that its staff are its greatest asset, and we strive for an environment of openness, trust and honesty. We encourage and celebrate diversity to enrich the value we bring to our clients, customers, shareholders and stakeholders.
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