Job Description
Responsibilities:
Requirements Management
* Eliciting requirements through workshops, interviews, observation and document analysis
* Writing business requirements documents (BRDs), user stories, use cases
* Handling requirements change control and versioning
* Distinguishing between business, functional, non-functional and technical requirements
Process Analysis
* Conducting As-Is process discovery and documenting current state accurately
* Designing To-Be processes with clear improvement rationale
* Identifying process inefficiencies, bottlenecks and risk points
* Understanding of BPMN notations and swim lane diagrams
* Documenting exceptions and edge cases (not just the happy paths)
Stakeholder Analysis
* Producing RACI matrices
* Identifying who has authority, influence and interest in a change
* Managing conflicting stakeholders needs and priorities
Operating Model Analysis
* Understanding the components of an operating model (people, process, technology, data and governance)
* Conducting As-Is operating model assessments to baseline how a business currently functions
* Identifying pain points, capability gaps and inefficiencies across the model
* Designing To-Be operating models that align to strategic objectives
* Producing Target Operating Model (TOM) documentation
Business Case Development
* Structuring a problem statement and options paper
* Quantifying costs, benefits and risks