Operations Assistant We're delighted to be working on a retained basis with a fast-growing ecommerce business that has more than doubled its sales in the last 2 years! They have beautifully crafted products, manufactured on site, and the company ethos is that of creativity, support and growth (to each other and to their customers/community). Reporting to the Operations Manager, we're looking for a proactive and highly organised Operations Assistant to help keep everything running smoothly behind the scenes. You'll be at the heart of our office, production, and dispatch operations - playing a key role in ensuring our customers receive their orders on time and with care. Key Responsibilities: Prepare daily pick and pack sheets for order fulfilment Monitor customer orders via multiple ecommerce marketplaces Book and print shipping labels using our postal providers Handle customer enquiries via email, phone and social media Liaise with suppliers and order supplies for production and dispatch Track and update stock levels across our website and marketplaces Help plan and coordinate small team events and socialsWe think you'll be a great fit if you: Are chatty, outgoing, happy to talk with customers Strong customer service skills, high level of patience and empathy A strong administrator, high attention to detail Are confident using (and learning) new systems - MRP experience is a bonus Communicate cl...