About QBE
At QBE, we get to the heart of what matters for our customers. We work with a human touch and strive to become the most consistent and innovative risk partner. We are an international insurer with over 13,000 people across 26 countries, offering you room to grow while making a real impact.
The Opportunity
We are looking for a proactive, detail‑oriented individual to join us as a Multinational Service Specialist. This full‑time, permanent role is based in our Chelmsford office and offers a collaborative environment with brokers and clients worldwide.
Your Role
As a Multinational Service Specialist you will support the delivery of complex and compliant multinational insurance programmes throughout their full lifecycle – from quote and bind to policy servicing and cashflow management. You will work closely with Producing Office Underwriters and cross‑functional teams such as Credit Control, Claims, Compliance and our Global Network, and you will liaise with local offices, brokers and clients to ensure programmes run smoothly and meet regulatory requirements.
Main Responsibilities
* Support the implementation and servicing of multinational programmes in line with business plans.
* Collaborate with underwriters and internal teams to ensure seamless programme delivery.
* Prepare and manage documentation for new and renewal cases, mid‑term changes and local underwriting input.
* Advise underwriters on local servicing costs, taxes, tariffs and retentions to support accurate pricing.
* Issue clear instructions to servicing offices and manage policy schedules and reinsurance slips.
* Monitor payments and collections to maintain a healthy cash position.
* Use appropriate tools to calculate and allocate taxes across premium distributions.
* Track and analyse programme performance, escalating issues as needed.
* Maintain data quality across systems and ensure compliance with service standards.
* Contribute to continuous improvement initiatives and support audits and peer reviews.
* Act as a buddy to less experienced colleagues, sharing knowledge and best practice.
About You
Applicants must have the right to work in the UK, as visa sponsorship is not available for this role.
Skills and Experience You’ll Bring
* Experience servicing multinational insurance programmes within general insurance.
* Good understanding of territorial insurance regulations and best practice methodologies.
* Excellent communication skills – confident, clear, and collaborative.
* A naturally organised approach with the ability to manage multiple tasks and priorities.
* Analytical thinking and attention to detail, with a proactive mindset.
* Comfortable using MS Office tools (Word, Excel, PowerPoint).
Benefits
* 30 days holiday a year with the option to buy up to two additional days.
* Flexible working – part‑time, job share and compressed hours available.
* Automatic enrollment into the QBE pension plan with 10% employer contributions.
* Full coverage private medical insurance for you and your family.
* Family‑friendly policies – 26 weeks leave at full pay regardless of gender identity or sexual orientation.
* Remote work abroad up to 20 days per year from selected locations.
* Support for sustainable investing and green business initiatives through the pension strategy.
* Cycle‑to‑Work benefit – up to £5,000 for bike and accessories.
Equal Employment Opportunity
QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.
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