> Description Employer description: Here at ilicomm we help businesses reach their full potential through digital transformation. Our amazingly friendly team demystify technology to make it easier for our customers to excel through managed IT, cloud, comms and security solutions. Overview: We are looking to recruit an experienced IT Support Apprentice to join our growing team. You will join a friendly, professional and competent IT support team, providing expert IT solutions to customers across the UK. You will be responsible for delivering 2nd line support as part of the service desk, taking responsibility for escalations from the 1st line support team, and ensuring quality service to customers. Apart from joining a thriving and growing business, ilicomm is dedicated to supporting your professional development by helping you achieve industry-recognised certifications that will further you in your career. Responsibilities: Provide 1st line support via telephone and email Microsoft desktop and server support Basic networking tasks such as IP troubleshooting, DNS and remote printing support M365 support, including Exchange, Office and Azure Active Directory Basic troubleshooting of firewall and routing issues Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date Meeting SLA's and helpdesk targets for quality and performance Desirable skills: A keen interest in IT A highly productive, positive and energetic individual A level-headed problem solver who is patient, flexible, naturally organised and an instinctively excellent communicator Good personal skills essential with grit to not shy away from a demanding customer base You should have experience working for a Managed Service Provider (MSP), troubleshooting technical issues, managing a caseload of tickets and providing excellent customer service. Entry requirements: 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working week: 37 hours per week, 9am – 5pm Benefits: Free eye tests Free on-site parking Pension scheme Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.