Café Supervisor
Date: 4 Sept 2025
Company: DWR Cymru Cyfyngedig Welsh Water Plc
City: Haverfordwest
Address:Haverfordwest, Wales, GB, SA634RR
Job Requisition Number
7854
Work Type
Permanent
Job Function
Leisure and Hospitality
Salary Range
£26,500.00
Base
Llys y Fran
Closing Date
23:59 on 18/09/2025
What you'll be responsible for
Supervising the kitchen and restaurant areas to ensure excellent customer service is delivered whilst maintaining a safe environment for all persons on site.
This will include:
* Preparing, cooking and serving meals, managing and organising café assistants to deliver high quality customer service.
* Maintaining the food hygiene standards, upkeep and tidiness of the kitchen, retail and restaurant areas in accordance with Welsh Water Food safety procedures.
* Ensuring the Health and Safety of all visitors and customers using the facilities of the site, providing an active part in monitoring safety, ensuring all records are kept up to date and all incidents and accidents are recorded in line with the required company procedures.
* With the Catering Manager order all kitchen and stock for resale supplies from approved suppliers.
* Maintaining upkeep of all kitchen HACCP records at all times and to the required standard.
* Supervising and identifying training needs of colleagues to ensure excellent customer service.
* Striving to develop and improve the customer experience offering.
* Ensuring the service in the café and retail area is maintained to a high standard
* Supporting the recruitment of instructors and managing the training and induction requirements of all new colleagues to ensure that they are fully competent to work both on and off centre.
* Deputising for the Cafe Manager in their absence.
Who you'll work with
Internal
* Visitor centre staff
External
* Members of public
About you
Knowledge, Skills & Experience
* Current Food Hygiene Level 3 minimum certification
* Commercial catering and kitchen supervisory experience
* Experience of food preparation
* Catering/Retail customer service knowledge or specialism
* Practical health & safety and food safety experience in a visitor attraction or retail or restaurant environment
* Experience working with the general public
* Enthusiastic about putting our customers first every day
* Ability to work on own initiative
Good to know
* This role will require regular evening, weekend and bank holiday working
* The selected candidate will require an enhanced DBS check prior to starting
For more information on the role please contact
Benefits
We have great benefits, including:
* Annual pay review
* Staff Discounts at our visitor attractions
* Full training given and uniform provided
* Beautiful working location
* Flexible working hours
Who we are
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.
To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives.
We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.
To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.
In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
Dŵr Cymru Cyf, a limited company registered in Wales No Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
Dŵr Cymru Cyf 2019.
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