End User Support Analyst - BAU - Cardiff (Onsite Fulltime)
Inside IR35 - £ Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.
Shifts will be 8AM-4PM or 10AM-6PM.
Onsite 5 days per week due to the nature of the contract.
Key Skills & Responsibilities.
1. Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment
2. Good experience surrounding MS Office, Azure, Windows, Active Directory, MS Exchange Server
3. Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi.
4. Skilled in configuring Firmware/BIOS to meet standards.
5. Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS.
6. Competent in deployment, updating, and remediation of Microsoft Office suites.
7. Enterprise-level Mobile Device Management using MobileIron: device enrollment,
8. Familiar with enterprise endpoint management tools such as Microsoft SCCM, McAfee PGP, and BitLocker for updates and software installs.
9. Knowledgeable in device pre-boot configuration, imaging, and deployment processes via Microsoft SCCM and MDT.
10. Comfortable maintaining logs of queries and resolutions.
11. Excellent communication skills - verbal, written and presentation
12. Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support
Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £ worth of vouchers.