40 hours per weekMonday - Fridayup to £ per annumLocation:Home based - (please note that travel will be necessary throughout the UK)Sodexo rewards and benefitsJob IntroductionWe are seeking an experienced and dynamic Head of Operations to provide strategic leadership across the HMRC West contract, supporting service delivery to HM Revenue & Customs (HMRC).This is a senior leadership role with full operational accountability across a complex, multi-site government estate.You will drive performance, financial control, compliance assurance and client satisfaction while embedding a high-performance culture aligned to Sodexo's Zero Harm Mindset.As Head of Operations, you will provide end-to-end oversight of all operational functions across HMRC West, ensuring consistent, high-quality service delivery within live and business-critical environments.You will:Develop and implement operational strategies aligned to contractual objectives and growth plansDrive SLA and KPI performance across all service linesLead financial planning, cost control and budget optimisationEmbed governance and compliance standardsStrengthen operational resilience and business continuityWorking closely with peer Heads of Function and senior client stakeholders, you will play a key role in driving long-term contract success and growth.What you'll do:Provide strategic leadership and oversight of all operational functions.Develop and implement operational policies and frameworks aligned to contractual objectives.Lead multi-site teams, fostering accountability, engagement and performance excellence.Drive operational excellence through process optimisation and service standardisation.Oversee operational budgets, forecasting and cost controls.Monitor KPIs and SLA performance, implementing corrective actions where required.Ensure compliance with statutory, regulatory and contractual requirements.Lead operational risk management, incident response and business continuity planning.Build and maintain strong relationships with senior client stakeholders, suppliers and partners.Champion a Zero Harm Mindset across all operational activities.Contribute to strategic planning, business development and contract growth initiatives.Promote a culture of continuous improvement across all service lines.The EnvironmentHMRC West is a large, multi-site public sector contract requiring high levels of operational control and compliance assurance.Services operate within critical government environments where safety, continuity and stakeholder confidence are paramount.Key challenges include:Leading multi-disciplinary teams across geographically dispersed sitesDelivering consistent SLA and KPI performanceManaging budgets within contractual constraintsEmbedding robust governance frameworksManaging operational risk and incident responseMaintaining strong client relationships at senior levelSupporting strategic growth and developmentWhat you bring:Degree-level qualification or equivalent senior operational leadership experience.Strong understanding of multi-service FM operations (Hard and/or Soft FM).Knowledge of regulatory, statutory and contractual compliance frameworks.Strong financial and commercial management expertise.ExperienceSenior operational leadership experience within Facilities Management or similar multi-site environments.Proven experience managing large, geographically dispersed teams.Experience managing operational budgets and driving cost optimisation.Experience operating within public sector or regulated environments.Experience leading business continuity and incident management processes.Experience managing senior client relationships.SkillsStrategic and analytical thinker.Strong financial acumen and commercial awareness.Exceptional stakeholder engagement and influencing capability.Ability to lead organisational change and continuous improvement.Strong executive reporting and communication skills.What we offer:Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:Mental health & wellbeing supportEmployee Assistance Programme for personal, legal, and financial advice24/7 virtual GP & lifestyle rewardsDiscounts for you & familyFinancial tools & retirement planCycle to Work & Paid volunteering dayReady to be part of something greater? Apply today!Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications