Reception Manager / Deputy Practice Manager
An exciting opportunity has arisen for a Reception Manager / Deputy Practice Manager to support our Practice Manager in providing leadership to our team, and manage the operational aspects of our busy but friendly rural practice, with a hands-on approach.
Are you a dynamic and forward-thinking manager looking for a new opportunity? We are searching for a highly motivated team player who can support us to continue delivering excellent patient care. Applicants need to be well organised and innovative with outstanding leadership and communication skills. Whilst having the day-to-day responsibility for the operational aspects of the Practice, there will be close support from the Practice Manager and GP Partners.
Main duties of the job
A key leadership role to support the Practice Manager in all aspects of practice functionality, motivating & managing staff, optimising efficiency and overall performance; ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
About us
We are a small, friendly, rural Practice situated in a beautiful village with approximately 6,250 patients and use SystmOne clinical system. We strive to ensure an excellent high-quality service is provided by all members of Practice staff, always putting the medical care of our patients at the forefront of all decisions. We work collaboratively with our neighbouring practices and our Primary Care Network team.
Job responsibilities
The Reception Manager / Deputy Practice Manager will be responsible for overseeing the day-to-day operations of the practice including provision and development of a high quality patient service, with a hands-on approach, upholding our excellent reputation; premises and health & safety management; providing leadership & guidance; direct line management of Reception & Administration teams; assist with responsibility for the HR function of those staff they line manage; development, implementation & review of practice policies & procedures; implement systems to ensure compliance with CQC regulations & standards.
Person Specification
Experience
* Experience of managing multidisciplinary teams; working with the general public; performance management (including appraisal writing, staff development & disciplinary procedures); understanding of Health & Safety requirements and experience of successfully developing and implementing projects.
* Experience of working in a healthcare setting / General Practice; understanding and experience of HR; chairing meetings, producing agendas and minutes.
Qualifications
* Excellent literacy and numeracy skills with an expectation of having both GCSE Maths and English at Grade C or above.
* Leadership and / or management qualification.
* Association Member of IPGM in view of becoming a full member (MIGPM).
* AMSPAR qualification (level 5 in Primary Care and Health Management).
Knowledge and Skills
* Proven leadership skills.
* Excellent communication and interpersonal skills.
* Problem solver with the ability to process information accurately and effectively.
* Able to prioritise, delegate and work to tight deadlines in a fast-paced environment.
* Effective time management.
* Able to work both as a team member and autonomously.
* Understanding of clinical coding.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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