About Relay
Relay is fundamentally reshaping how goods move in an online era.
Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups.
We're assembling the most talent-dense team the logistics industry has ever seen.
Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping
what can be sold online and limiting who can participate. We envision a world where more goods move more freely between
more people, making the online shopping experience seamless and accessible to everyone.
Team and Culture
* 45+ advanced degrees across computer science, mathematics and operations research
* Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
* An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation
This is not a legacy logistics job. You won't inherit a manual warehouse or repeat what's been done before. You'll lead a high-reliability, technology-enabled sortation operation where on-the-floor execution, discipline, and real-time decision-making determine success.
As the Head of Sortation at our Nottingham Sort Centre, you'll own performance, safety, people, and flow every shift. This is a hands-on operational leadership role where calmness under pressure, disciplined execution, and evidence-based problem solving define success. You will directly manage 4 Shift Managers and work closely with central teams focused on Workforce Management and Training & Education to ensure the site runs safely, efficiently, and on time. This role is perfect for operators from aviation, rail, manufacturing, or other high-reliability environments who excel in fast-paced, 24/7 operations.
Responsibilities
* Lead Daily Operations: Own the sortation floor with a visible, on-the-ground leadership presence.
* Deliver On-Time Success: Maintain stable flow, protect throughput, and ensure parcels move on time, every time.
* Manage and Develop People: Lead Shift Managers and their teams with clarity, feedback, and accountability.
* Run a 24/7 Operation: Oversee night-shift and round-the-clock operations with discipline and precision.
* Solve Problems with Data: Make calm, real-time decisions using evidence, not instinct.
* Enforce Standards: Drive operational discipline, safety compliance, and repeatable processes.
* Coordinate with Central Teams: Partner with Workforce Management and Training to forecast labour, maintain competence, and lift capability.
* Maintain Site Readiness: Ensure equipment uptime, consumables availability, and operational continuity.
Qualifications
* Disciplined operator with deep experience running high-reliability, high-tempo environments
* Calm under pressure and able to make fast, data-driven decisions
* Strong people manager who develops leaders and holds teams accountable
* Execution-first mindset with a focus on repeatability, structure, and on-time delivery
* Experience managing a 24/7 operation, including night shifts
* Clear communicator who gives direct, respectful feedback
* Real-time problem solver who manages flow, labour, and queues dynamically
* Culture builder who maintains a safe, high-trust, high-expectation environment
* Practical thinker who values simplicity and operational clarity
* You have worked in a startup or can prove that you have worked in an environment with hyper growth and constant change
* You understand and can demonstrate the pressures of working in a 24x7 operation, where on-time success is the most critical lever
NEWREMOTE
Values
* Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
* 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
* All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
* People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
* Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
Compensation, Benefits & Workplace
* Generous equity, richer than 99% of European startups, with annual top-ups to share Relay's success.
* Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it.
* 25 days of holidays
* Enhanced parental leave.
* Hardware of your choice.
* Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
* Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
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