Are you: Looking for a full-time permanent customer service role (working hours of Monday to Friday 9-5, 35 hours per week) with a difference? Interested in joining our growing team of 450 industry specialists who have installed and maintained drinks dispense equipment at over 90000 licenced premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas? Ready to be welcomed into our key team of drinks dispense solutions experts who deliver excellent customer service and keep our customers pouring? At Innserve, we are One Big Team. Working at Innserve, you'll enjoy: Competitive salary a performance-based incentive paid quarterly. Generous holiday allowance: 23 days holiday bank holidays. Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks. Opportunities to boost your earnings: Complete regular overtime at increased hourly rates, with the potential to sign up to the Committed Additional Hours (CAT) scheme at enhanced rates. Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra "Celebration Day" off every full calendar year that you work for us. But that's not all! Each year, you'll receive a "Flex Pot," to purchase additional personalised benefits. Whether it's extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It's your benefits, your way! Some benefits may cover you past state pension age and cover your family too! What does the role involve: Supporting our Head of Customer Experience in leading our customer service team, driving excellence in customer support to deliver a best-in-class service, you will be responsible for overseeing the National Maintenance team of Customer Service Representatives and Diagnostics Advisors. You will drive engagement, lead quality standards, and deliver on KPIs and SLAs ensuring that our customers receive the highest level of service and support. You will be responsible for the end-to-end lifecycle of maintenance activity for Innserve from call logging, remote fix, and video diagnostics to efficient and timely allocation of work to our own technician resources and a nationwide network of partner service providers. What are we looking for: Experience in a management or leadership role. Strong analytical and problem-solving skills, with the ability to use data to drive decision-making. Excellent communication and interpersonal skills, with the ability to communicate effectively with all levels of the organisation. Strong leadership and people management skills, with the ability to inspire and motivate a team. Ability to work in a fast-paced, dynamic environment, and manage multiple priorities. Experience of managing service activity. Experience leading a similar contact centre or customer service function. Demonstrable success in driving customer service excellence, with a track record of achieving KPIs and metrics. At Innserve, we are One Big Team. Interested in joining us?