General Manager
MODE London
MODE London is a premium workplace destination in the heart of Central London, designed to bring together high-quality workspace, hospitality-led service and a strong sense of community within a beautifully curated environment.
The building offers a sophisticated and contemporary workplace experience, combining offices, wellness-focused amenities and carefully designed communal areas that encourage connection, creativity and productivity. With an emphasis on customer experience and operational quality, MODE has been created to feel far more aligned to a premium hospitality environment than a traditional office building.
The Management Recruitment Group has been mandated to appoint a General Manager to take operational leadership responsibility for this flagship building.
Reporting to the Property Surveyor, the successful candidate will oversee the day-to-day operation of the workspace, leading a team of three alongside multiple service partners to ensure the building consistently delivers an exceptional customer experience.
This is a highly visible role requiring an individual who combines strong operational credibility with outstanding communication skills, emotional intelligence and a genuine passion for customer experience. You will lead by example, creating an environment where occupiers, visitors and teams can thrive, whilst driving innovation, continuous improvement and consistently high operational standards.
Key responsibilities will include:
* Leading the operational delivery of a premium workplace environment
* Managing and developing on-site teams and service partners
* Delivering exceptional occupier and customer experiences
* Managing financial performance, budgets and operational risk
* Driving innovation, sustainability and continuous improvement initiatives
* Acting as a visible and credible leader across the building
This opportunity is likely to suit individuals from premium commercial real estate, flexible workspace or mixed-use estates where service excellence and stakeholder engagement are critical.
How To Apply
For a confidential discussion to find out more about this opportunity, please contact the appointed recruitment partners at The Management Recruitment Group:
Matthew Evans
Alison Shine
Applications should consist of a CV and covering statement outlining relevant experience.