Role purpose To provide accurate scheduling, administration and resident/client communication support for general repairs and maintenance works. The Repairs Planner ensures jobs are logged correctly, appointments are booked efficiently, operatives are deployed to the right address on time, and routine updates and close-out documentation are processed in line with client requirements. Key working relationships • Repairs Co-ordinator (daily instructions, priorities, escalations). • DLO operatives and supervisors (diaries, access, attendance, updates). • Subcontractors (booking confirmations and access only; performance managed by the Repairs Co-ordinator). • Client portals (job logging, status updates, evidence uploads). • Commercial/Admin team (POs raised as instructed; paperwork for invoicing packs). Core responsibilities (what you are accountable for) • Receive job instructions via portals/email and log them accurately on internal and client systems (e.g. EWORKS, MS Portal) with correct address, access notes and scope. • Maintain live job statuses: update progress notes, appointment dates and completion information to provide a clear audit trail. • Plan and book visits for inspections/surveys and repairs in line with priorities set by the Repairs Co-ordinator and contractual SLAs. (Service Level Agreement). • Coordinate resident access: confirm appointments, manage no-access situations...