Multi Site Operations Manager
Location: Gatwick/Southeast area – Filed Based Role
Salary: £40,000.00 + Company Vehicle
Contract Type: Full Time Permanent
Hours:40 per week, filed based
Start date: We're ready when you are
Who we are
We’re a commercial cleaning and support services company, proudly B Corp certified, ethical by design, and focused on building meaningful partnerships—not just ticking boxes.
We get a buzz from doing work we’re proud of—and we work best with clients who care about quality, fairness, and long-term value. Our team is our greatest asset, and we invest accordingly—because when they thrive, so do our customers.
We’re pioneers at heart. Always improving, always evolving. And right now, we’re building a high-performing, purpose-led commercial team to help us scale toward £30m revenue—without compromising who we are.
We believe in the importance of treating each member of our team as an individual and we respect the diversity of our workforce. By working together, our team members cultivate a sense of accountability. We value the differences and individuality of our team members and believe that the differences in thoughts, culture, ethnicity and experience make our company stronger and a better place to work.
Who we’re looking for
You know that great teams aren’t built overnight. They’re built on trust, clear communication, and a shared commitment to doing things right. As an Account Manager, you don’t just oversee operations—you bring people together, create momentum, and set the tone for success across every site you touch.
Managing people is at the core of what you do—because you know that when your teams feel supported and engaged, great results follow. You’re confident with clients, calm under pressure, and driven by a genuine desire to make things better, day in and day out.
What you'll be doing
Lead, inspire, and develop site teams to deliver exceptional service standards
Act as the key point of contact for clients, ensuring strong, professional communication and responsiveness
Monitor and manage operational budgets, ensuring commercial targets are met or exceeded
Implement and uphold company standards, policies, and procedures across all sites
Identify opportunities to enhance service delivery and grow accounts
Drive a positive, inclusive, and performance-focused culture within your teams
What We’re Looking For
Proven multi-site management experience in cleaning, facilities, or support services
A natural leader who puts people first, with a track record of building high-performing teams
Strong commercial acumen – understands budgets, KPIs, and contract delivery
Excellent communication and client-facing skills – confident, professional, and proactive
Ability to thrive in a fast-paced, hands-on role with a flexible, problem-solving mindset
Why join NuServe?
This isn’t just a job—it’s a chance to shape a business as it scales
We dare to differ—and you’ll have freedom to work in the way that works best for you
You’ll be surrounded by people who care, push, and deliver
And if you’re good, you’ll grow fast—with real autonomy and influence
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