Technical Account Manager
Annual Salary: Competitive (to be discussed)
Location: South Wales
Job Type: Permanent, Full-Time
We are seeking a dedicated and experienced Technical Account Manager to join our team in South Wales. This role offers a unique opportunity to work within a fast-paced food manufacturing environment, collaborating closely with production, sales, and quality assurance teams to deliver exceptional service and innovative solutions to our clients.
Day-to-day of the role:
Support and develop Technical Account Managers in managing customer accounts and understanding their operational needs, ensuring consistently high standards across supply and processing.
Lead client onboarding, including initial product setup, explaining processing technologies, and providing tailored training aligned to industry requirements.
Respond to client queries efficiently, troubleshoot technical issues related to products, processing equipment, safety, and compliance, and escalate complex cases where required.
Manage account reviews, compiling weekly and monthly data on production performance, product quality, compliance metrics, and customer feedback.
Maintain accurate and detailed records of client interactions, product issues, and resolutions.
Collaborate with cross-functional teams, including Sales, Product Development, Engineering, and Quality Assurance, to deliver effective solutions and maintain high levels of client satisfaction.
Stay up to date with developments in processing technologies, industry regulations, food safety improvements, and sector trends.Required Skills & Qualifications:
Proven experience in customer relationship management within the food supply chain.
Experience working with Tesco is essential.
Strong communication and interpersonal skills with a customer-focused approach.
Excellent problem-solving ability and a proactive mindset when addressing industry-specific challenges.
Ability to work both independently and collaboratively within cross-functional teams.
High level of organisation and attention to detail, particularly in compliance and quality assurance.
Previous experience in a customer-facing or technical role within the food sector is essential.
A degree in Food Science, Animal Science, Business, or a related field is desirable but not essential.Benefits:
Competitive salary
31 days annual leave
Opportunity to work in a dynamic and innovative environment
Chance to be part of a team that values creativity and initiativeTo apply for this Technical Account Manager position, please submit your CV and a cover letter outlining your relevant experience and interest in the role