Assistant Manager | St Andrews Care Home | Welwyn Garden City 🌹
40 Hours Per Week | Competitive Salary (discussed at interview)
At B&M Care, great care starts with great people.
For over 50 years, our family-run group has built award-winning homes defined by Commitment, Connection and Compassion – our Three C’s.
This role supports the Home Manager and Deputy Manager in the day-to-day leadership of the home. In their absence, the Assistant Manager will deputise and take responsibility for maintaining safe, compliant, person-centred operations. A designated duty of this post is Occupational Health and Safety Officer for the home, working in line with the B&M Care Rose Model of Dementia Care.
Benefits 🌹
• Competitive rates of pay
• Flexible working within a supportive environment
• Free uniform
• Wellbeing Support Line via Wisdom Wellbeing
• Long Service Awards
• B&M Care’s Golden Rose Staff Recognition Awards
• Industry-envied training and Leadership Pathway Programme
• Ongoing support & career development
• Pension scheme
Main Responsibilities 🌹
• Assist the Manager and Deputy Manager in the efficient, caring and compliant running of the home
• Supervise staff and provide clear on-shift leadership
• Work directly within the care team each day, modelling best practice
• Uphold B&M Care’s values of Commitment, Connection and Compassion across all interactions
• Encourage and support staff to demonstrate these values within their own practice
• Carry out duties under the direction of the Home Manager or their appointed representative
• Must be within commutable distance withing Welwyn Garden City
Duties of the Manager/Deputy Manager to be assumed by the Assistant Manager in their absence:
• Ensure provision of therapeutic support to meet residents’ emotional, spiritual, physical, mental and religious needs
• Maintain high operational standards in line with Proprietors, Local Authority, Social Services and Fire Safety requirements
• Assist with the design, delivery and ongoing maintenance of appropriate staff training
• Manage the medication system: ordering, recording, administering and disposal
• Maintain adequate staffing levels and appropriate staff mix
• Purchase food and oversee the preparation of nutritious, balanced meals suitable for older adults
• Manage residents’ financial accounts and complete basic bookkeeping
• Ensure monthly invoices and returns are submitted to Head Office
• Ensure statutory records are kept in line with Local Authority, Health Authority and legal requirements
• Oversee and supervise cleaning and housekeeping to maintain high hygiene standards
• Support occupancy by ensuring the home’s reputation is upheld and admissions are well-managed
• Lead on fire prevention procedures, equipment checks and staff training in emergency evacuation
• Maintain confidentiality at all times
• Liaise with GPs, nurses and allied professionals
• Oversee laundry processes to maintain high personal and home cleanliness standards
• Promote a warm, positive atmosphere where residents and staff feel valued
• Monitor and manage income and expenditure within budget
• Participate in pre-admission assessments for prospective residents
• Attend out-of-hours call-outs as part of planned and ad hoc support for the home
What You'll Bring 🌹
Essential
• Excellent communication skills, including the ability to draft clear, professional correspondence
• Strong leadership qualities — confident, positive and a role model for others
• Effective time management and organisational skills
• Flexibility and resilience under pressure
• Passion for person-centred care and resident wellbeing
• Ability to identify and nurture staff strengths
• Motivational, encouraging leadership approach
• Professional attitude with strong business awareness
• Full, clean UK driving licence
Desirable
• Desire to grow and develop within the role
• Working towards or considering NVQ Level 5 / RMA / equivalent management qualification