37 hours per week We are looking for an individual to join our Housing Services team as our next Customer Experience Advisor within our Community Safety team to take a range of enquiries and give assistance to our customers. Managing both internal & external calls to customers regarding anti-social behaviour, you will communicate effectively, act quickly and professionally resolve them. You will get the opportunity to support the team by being the first point of contact to customers wishing to report ASB, you will open ASB cases where appropriate and completing risk assessments. You will also support in managing noise app reports, along with Person Alert requests. The role includes supporting our reception function at Tamar Court, Worle. This is a great opportunity to take that next step in your customer service career and learn new skills in Community Safety in a supportive team environment. About You: A natural communicator, you can communicate with a wide range of people in a clear and concise manner. With experience of working in a customer focused/service environment, you will also have high levels of IT literacy and have a flexible approach to supporting your colleagues. We will be reviewing applications and interviewing candidates as they are received, therefore we would recommend submitting an application as soon as possible. Alliance life At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. AMBITIOUS FOR ALL - We are one team, aiming high for our customers. GENUINE – We are authentic and encourage everyone to be themselves. AWAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration. MAKE THE DIFFERENCE – we are proactive and strive to make a positive impact. EFFECTIVE – We are professional and can be relied on to achieve consistently good results. We want you, to be you Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We’re creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose *. It’s about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you’re out and about. We’ve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment. If you need any support with your application, please call 03000120120 or email askhr@alliancehomes.org.uk and we will be happy to help. Our People Team review and acknowledge every application we receive. Please look out for a response to your application in your inbox (this may go into your spam folder). * dependant on role The benefits 25 days annual leave plus bank holidays Your Alliance Day – a day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development opportunities Discounts Portal Wellbeing Programme Make the Difference Day Employee Assistance Programme Documents