Overview
Be among the first 25 applicants. Join Moorfields Eye Hospital NHS Foundation Trust. At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence. We’re a vibrant community where kindness, equity and excellence shape every aspect of our work. We’re building a new centre in Camden to enable transformative innovation and collaboration. Could you be part of this future? Make us more.
Job Overview
Are you passionate about making a difference to people’s lives? Do you have an eye for detail and all things digital?
Main duties of the job
Moorfields Eye Hospital is one of the oldest and largest ophthalmology providers in the UK, providing care across a network of over 20 sites across London and the southeast. We are looking for a self-motivated individual who is technical, numerate and data-driven with strong communication skills. The post-holder will be working in the Digital Clinical Services Division, supporting application refinement, building pathways in digital platforms and project delivery by using data to support efficiencies, drive informed decisions and improve patient outcomes.
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
You’ll Join a Flexible, Supportive Organisation Offering
* Competitive salary (including high-cost area supplement)
* Membership of the NHS Pension Scheme
* 24/7 independent counselling support
* Career-long learning and development opportunities
* Excellent transport connections
* Access to NHS and Blue Light discount schemes
* Free Pilates classes
* Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Main Responsibilities
Detailed job description and main responsibilities
Analytical Service & Insight and Data reporting
* Capture information from relevant stakeholders and transfer to intelligence.
* Configure reporting tools and dashboards to meet clinical and operational needs.
* Support audit and performance monitoring through accurate data capture and system reporting.
* Create, present and provide detailed interpretation and recommendations relating to analytical reports.
* Provide advice and guidance to senior staff and service managers based on the interpretation of analytical reports.
* Use a data-driven approach to make decisions, recommendations and navigate actions within the Single Point of Access.
* Support, and lead where appropriate, delivery of projects relevant to digital applications that enables services to track performance against agreed targets.
* Make key stakeholders aware of any issues with relevant datasets, for example highlighting data quality issues, explaining terminology and investigating irregularities.
* Analyse workflows and identify opportunities for digital process improvements to support service management.
IT and Planning
* Utilise general IT skills by leveraging technology and using digital systems to achieve suitable outcomes.
* Manage workflows on a digital system, update and input information into databases.
* The postholder will plan the integration of new systems and system updates. They will do this by carrying out end-to-end tests to ensure updates have passed quality assurance before being released into live environments. Version control will be documented, and general changes will be carefully documented for reference.
* Maintain, configure, and optimise clinical applications used within the Trust’s digital services.
* Work with suppliers and in-house developers to implement software upgrades, patches, and enhancements.
* Ensure all applications comply with NHS Digital, information governance, and data security standards.
Clinical Engagement
* Liaise with clinicians and operational staff to capture requirements, assess feasibility, and deliver effective digital solutions.
* Support user acceptance testing (UAT) and system validation.
Management And Training Responsibilities
* Responsible for junior staff within the Applications Team and will carry out 1-1s, annual leave management and sickness management. The postholder will ensure they are up to date with policies and follow the correct procedures when required.
* Develop and maintain training materials (user guides, e-learning modules, quick reference guides) for clinical applications.
* Deliver group and one-to-one training sessions to clinical and administrative staff on system use, workflows, and best practice.
* Support onboarding of new staff by providing induction training on relevant systems.
* Evaluate training effectiveness and update materials based on feedback, system updates, or workflow changes.
* Work with superusers and champions in clinical areas to embed system knowledge in day-to-day practice.
* Support change management, including user training and adoption strategies.
Failsafe Responsibilities
* Implement and monitor failsafe processes to ensure that critical clinical tasks or follow-ups are not missed within digital workflows.
* Regularly audit system outputs (e.g., referral queues, results workflows) to identify and address anomalies.
* Liaise with stakeholders to follow up omissions, errors and data inconsistencies.
* Develop and maintain regular reporting for both internal and external recipients, pursuing automation where appropriate
* Ensure managers and clinicians have the information they require to deliver high quality services for patients
Governance and Compliance
* Ensure adherence to Trust governance processes by using the appropriate documentation and monitoring change control, risk management, and data protection
* Participate in quality assurance activities and ensure compliance with the NHS Agenda for Change Knowledge and Skills Framework.
* Develop and document standard operating procedures for clinical applications.
Finance
* The post holder will review financial implications for new software development and discuss this with the relevant budget holders.
* Will review and forecast resource needs and budget for team, when required.
Policy And Standard Operating Procedures
* The post holder will draft and review Standard Operating Procedures (SOPs) relevant to their area of work to ensure standardised systems and methods are used to produce like-results and maintain quality.
* The post holder will align Standard Operating Procedures with Trust recommendations, Information Governance, and Information Security standards.
Qualifications
Essential criteria
* Degree in Data Science/Computer Science/Mathematics/Management information systems or equivalent level of experience
* Ability to learn new packages/databases as required
Desirable criteria
* IT Service Management qualification or equivalent experience (example: ITIL)
* Relevant management / leadership qualification or equivalent experience
* Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
Experience
Essential criteria
* Experience of being part of user/customer-centric teams and delivering on continuous service improvement initiatives
* Experience of solving complex problems for users through the use of technology, requiring analysis, interpretation, and comparison of a range of options
* Experience of supporting the transition of products from Delivery into Live Service - including planning complex transition activities (upgrades, etc)
* Day-to-day coordination of staff and work, including allocating work to junior staff in own area, and includes training, knowledge transfer and supervision
Desirable criteria
* Experience of management products / services in healthcare (NHS)
* Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
Skills & Abilities
Essential criteria
* Good technical knowledge - Ability to analyse and interpret complex data accurately, ensuring high data quality, confidentiality, and security.
* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders
* Ability to meet deadline, work autonomously and delegate
* Deal with more complex issues on the end-to-end service provision – covering Service Management practices (incident, problem, change, service request, etc)
Desirable criteria
* Contribute and support the delivery of service improvement, re-design initiatives and training needs
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Documents to download
* Digital Clinical Applications Analyst (JD) (PDF, 440.4KB)
* Staff Benefits (PDF, 865.7KB)
* MEH Privacy Notice (PDF, 138.0KB)
Apply online now
Further details / informal visits contact
Name Monique Shonde
Job title Digital Clinical Services - Service Manager
Email address monique.shonde@nhs.net
Additional information
For more information about the vacancy, please contact the provided email.
Seniority level
Entry level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Higher Education
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