Customer Service Advisor – 6 Month Temporary Contract
Location: Sunderland, Tyne & Wear
Hours: 36 hours per week
Salary: Up to £14.42 per hour
Contract: 6 month temporary contract with potential to extend
Start Date: Immediate
About Our Client
Our client is a well-established housing developer in the North East, known for building high-quality, sustainable homes in desirable locations. They’re proud of their strong reputation for customer care and community focus, creating energy-efficient homes while reinvesting in affordable housing projects. Their commitment to excellent aftercare and homeowner support helps them build thriving, lasting communities.
About the Role
We’re looking for a confident and proactive Customer Service Advisor to join a busy team supporting new homeowners throughout their warranty period. This is a 6 month temporary position with the potential to extend, offering a great opportunity to make a real impact by helping homeowners enjoy their new homes and ensuring any issues are resolved quickly and efficiently. You’ll be the main point of contact for new homeowners, handling phone and email queries about maintenance and warranty matters. You’ll liaise with contractors, schedule repairs, and keep customers updated every step of the way.
Key Responsibilities
Be the first point of contact for homeowner queries
Liaise with contractors to arrange and track repair work
Keep homeowners informed with clear, timely communication
Manage multiple priorities in a fast-paced environment
Occasionally travel to sites as needed
About You
We’re looking for someone organised, approachable, and confident, with a practical approach to solving problems. You’ll need:
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Previous experience in construction or maintenance (essential)
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Proven customer service experience with strong communication skills
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Confidence handling both phone and email queries
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Great organisational skills and attention to detail
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A positive, proactive attitude
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A valid UK driving licence (preferred, due to site visits)
Why Join?
You’ll be joining a supportive and friendly team that genuinely cares about delivering an excellent homeowner experience. This is a fantastic chance to use your customer service and construction knowledge to make a real difference while working with a company dedicated to quality, sustainability, and community