Responsibilities
* Assisting customers placing orders.
* Serving staff and students drinks and snacks.
* Refilling condiments, replenishing knives and forks and restocking fridges when needed.
* Assist in daily routine cleaning and ensure all areas are kept tidy, safe and hygienic.
* Ensure that all plates and cutlery and cooking utensils are washed and ready for the next use.
* Carrying out cleaning duties of equipment.
* Carrying out cleaning duties within the College in compliance with all relevant Health & Safety & Hygiene requirements.
* You may from time to time be expected to undertake other duties at different campuses.
* To undertake such other responsibilities and duties as may be required from time to time by the College within the duties and responsibilities of the post.
* Identify opportunities and apply techniques to increase sales and improve customer experience.
* Tailor communication techniques to meet customer needs and build rapport.
* Maintain a safe, hygienic, and secure working environment.
* Comply with health and safety legislation, regulations, guidelines and procedures.
* Follow food safety and allergen legislation and procedures applicable to own role.
* Use technology and equipment in line with business policy to meet customer needs.
* Handle transactions and payments securely.
* Work as part of a team to ensure that the products and services are delivered on time and in line with business needs.
* Deal with or escape issues that impact service and customer experience, and implement any instructions given by supervisor.
* Use professional methods of communication that are tailored to different situations, and individual and team needs.
* Manage own time and workload, prioritising tasks.
* Maintain and rotate stock according to life cycle and business processes.
* Ensure equipment and technology faults and maintenance issues are reported promptly.
* Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
* Keep up to date with changes to products and processes.
* Use feedback to improve own performance.
* Reduce the waste of resources, taking sustainability into account, in line with business expectations.
* Follow and support equity, diversity and inclusion legislation and principles.
* Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
* Serve food and beverages to individual business standards.
Qualifications and Skills
* Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know., Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working
* Initiative
Benefits
Wage £11,778 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab)
Substantial annual leave entitlement (Up to 47 days per year including bank and public holidays!) Local Government Pension Scheme - with a generous 18.6% employer contribution! Exclusive discounts and cashback for retail, dining and leisure. Training course Food and beverage team member (level 2) Hours Monday to Friday, between the hours of 7am and 7pm. 30 hours a week Start date Friday 21 November 2025 Duration 1 year
#J-18808-Ljbffr