Apprentice Receptionist and Administrative Officer
Tomorrow's Women
Closes in 11 days (Tuesday 29 July 2025 at 11:59pm)
An excellent opportunity has arisen to work as Administrative Officer in a dynamic, expanding, high profile women’s Charity – Tomorrow’s Women. You will have the opportunity to make a positive difference to women’s lives in a supportive and inclusive environment.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The post requires a competent Receptionist/Administration Officer to assist the Management Team in the smooth running of the charity. The successful applicant will be a key player in the core staff team from its location in Chester City Centre.
The post holder will require excellent IT management skills, a demonstrable ability to work under pressure and excellent interpersonal skills to deal with a range of internal and external stakeholders. The ideal candidate will hold excellent computer skills and have experience in the usage of Excel and Databases. Additionally, the candidate will be able to work independently using initiative and have an ability to juggle tasks when receptionist responsibilities are called upon.
The apprentice will be involved in the following tasks:
* Accurately enter completed referral forms onto the database
* Sign women into the centre and update records on the database
* Book women onto courses and track attendance
* Liaise with counsellors to assign women and monitor hours for payment report
* Keep waiting lists and booking records up to date
* Conduct ring-arounds to confirm attendance for the next day
* Ensure evaluation forms are completed at the end of courses
* Monitor course numbers and liaise with the Chester team as needed
* Respond to admin enquiries and manage room bookings
* Ensure all essential forms (referrals, safety plans, counselling slips, registers, etc.) are stocked
* Cover reception desk as required
* Support with keeping reception, centre rooms, pantry, and stationery cupboard tidy and well-stocked
* Conduct weekly fire alarm tests
* Support with internal events and attend external events in Chester
* Take photos (with consent) and assist with creating local social media content in collaboration with the comms lead
Candidates must have a strong commitment to aim of the project and become familiar with the recommendations of the Corston Report.
Where you'll work
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
The candidate will follow a Level 3 Apprenticeship programme and study towards a full Standard as a Business Administrator. This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A*-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject. The candidate will also receive job specific training from Tomorrow’s Women.
Requirements
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Non judgemental
* Time management
* Approachable
Other requirements
This role is subject to an enhanced DBS check, which will be arranged and paid for by the employer.Female applicants only. Exempt under Schedule 9 (part 1) of the Equality Act, 2010.
About this employer
Tomorrow’s Women is a charity for all adult women, some of whom are female offenders and those at risk of offending. Tomorrow’s Women offers a safe, space for partner agencies to provide a series of targeted interventions which are tailored to the individual female needs, often through a multi-agency and problem-solving approach. Its mission is to support and empower women from all backgrounds, facing any personal issues, to live equal and fulfilled lives.
After this apprenticeship
As the charity continues to grow, there may be the opportunity for a full-time permanent role upon successful completion of the apprenticeship, although this cannot be guaranteed.
The contact for this apprenticeship is:
CHESHIRE COLLEGE SOUTH AND WEST
The reference code for this apprenticeship isVAC1000331668.
Apply now
Closes in 11 days (Tuesday 29 July 2025 at 11:59pm)
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