Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Williamstown Information Hub Town Williamstown, Tonypandy, Salary £39,263 - £47,280 per annum Salary period Yearly Closing 13/11/2025 23:59
Business Change Facilitator
Band 6
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
An exciting opportunity has arisen for a motivated and innovative Business Change Facilitator that is passionate about user-centred design to join the Digital Transformation Team. As an integral part of the Digital & Data Directorate in CTM, the team have a rapidly expanding portfolio of challenging and interesting projects, including electronic prescribing and medicines administration, transforming patient contact services and several smaller projects supporting direct care.
Under the guidance of the Head of Digital Business Change & Benefits, the successful candidate will be expected work collaboratively with our people services, operational and clinical colleagues and the wider digital team to support the re-design of services to improve the outcomes of our patients, citizens and families that we serve, as outlined in the Health Board’s strategy CTM 2030.
Candidates will be expected to have demonstrable experience of supporting digital transformational change within a healthcare environment. Skills including; excellent engagement and stakeholder management and proven skills in change management and benefits.
As a proactive and positive member of the team, the post holder will play a key role in supporting the implementation of key transformation project objectives which will enable and support the vital work of CTMUHB.
Main duties of the job
* The Business Change Facilitator will ensure that effective communication takes place to end users, the post holder will document business processes in association with clinicians and non-clinicians when implementing systems and facilitate change work as required.
* To provide business change expertise to implement clinical systems and make sure that the highest of standards of business needs are met by the systems implemented.
* Responsible for baselining of benefits to support with benefit realisation across the programmes.
* To deliver the programmes with training and business user support as required.
Working for our organisation
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
* Have an awareness of business/clinical issues and highlight any risks associated with the implementation.
* Use specialist knowledge and experience to encourage the effective use of clinical and non-clinical information across programme areas.
* Investigate innovative ways of implementing business change, researching user’s preferences and suggesting changes where possible to meet this.
* Monitor the impact of business change activity and develop an evaluation process in order to evaluate and amend activity where necessary to improve the service offered.
* Monitor data quality and report back to users encouraging/influencing change in order to increase data quality.
* Work with the Business Change Manager to support benefit workshops with key stakeholders to undertake benefits identification and definition, baseline benefits and provide ongoing support for continued monitoring of benefits through to realisation.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn\'t need to have skills in Welsh, we\'ll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Person specification
Qualifications
* Educated to degree level of equivalent experience
* Ability to travel across sites within Wales in a timely manner
Experience
* Extensive knowledge of healthcare delivery within the NHS
* Evidence of business change or service knowledge
* Experience of project implementation including process analysis and mapping
* Experience / understanding of NHS patient-based information, pathways and protocols
* Experience of using computer systems to an advanced level
Other role requirements
* Ability to travel across sites within Wales in a timely manner
* Flexible approach to work
We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.
Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.
Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.
Applications are welcome in either Welsh or English, with no preference given to the language used.
We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.
All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.
We are proud to be a Living Wage Employer.
Employer certification / accreditation badges
Name Katherine Lewis Job title Senior Programme Manager Email address Katherine.Lewis2@wales.nhs.uk Telephone number 01443 744800
Additional information
Please send an email if you have an enquiry rather than by phone
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