Position: OH Customer Services Specialist
Location: Abingdon
Reports to: Occupational Health Customer Services Supervisor
Peopleforce Recruitment are supporting one of their long-standing partners in sourcing a customer care specialist. This partner provides Occupational Health services that support workplace health and safety. The OH Customer Services Specialist is a key role within their Toxicology team, responsible for delivering excellent customer service, managing bookings, and ensuring smooth clinic operations.
Key Responsibilities
* Respond to customer queries by phone and email, providing clear and professional support
* Manage bookings for Occupational Health services and guide customers through the process
* Set up and maintain clinic schedules and ensure appointments are accurate
* Work with third-party providers to ensure clinics run smoothly
* Communicate with internal teams, such as Clinical and Laboratory, to resolve queries
* Follow standard procedures, prioritise tasks, and meet SLAs and KPIs
* Carry out general administrative duties
* Support team and business goals as needed
Experience & Skills
* Good written and verbal communication
* Previous customer service experience (desirable)
* Confident using Word, Excel, Outlook; Salesforce experience is a plus
* Strong problem-solving and prioritisation skills
* Customer-focused with attention to quality and detail
Competencies
* Customer Obsessed - Deliver excellent service consistently
* Pioneering - Support continuous improvement
* Achieving - Meet performance targets
* Caring - Work supportively with both customers and colleagues
* Enduring - Help maintain long‑term service quality
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