Customer Service Adviser 📍 Location: Northampton / Wellingborough 📅 Job Type: Full Time 💼 Industry: Insurance ⏰ Shifts: Monday - Friday 9am - 5.30pm // Saturday 9am - 1pm (1 in 4 Saturday's). As a Customer Service Adviser, you'll be the first point of contact for policyholders, handling incoming calls and assisting with a wide range of enquiries. You'll work across multiple insurance products, while managing customer diaries and completing essential administrative tasks. If you're passionate about putting customers first and providing best-in-class service, this role offers the perfect chance to make a real impact. 🎯 Key Responsibilities Handle incoming calls from policyholders, providing friendly and informative advice. Assist customers with day-to-day insurance enquiries, including policy changes, renewals, and general queries. Deliver exceptional customer service, ensuring every interaction meets our high standards. Support customers across multiple insurance products, such as Home, Boat, Holiday Home, and Car Insurance. Manage customer diaries and schedule follow-up actions where required. Complete key administrative tasks accurately and efficiently. Act as the first point of contact for all customer enquiries. Maintain compliance with company policies and industry regulations. Work collaboratively within a team to achieve service and performance goals. Demonstrate...