James Paget University Hospitals NHS Foundation Trust
Outpatient Booking Coordinator
The closing date is 03 June 2026
An opportunity has arisen to appoint a self‑motivated individual, with great interpersonal skills and a commitment to customer service, to work as an Outpatient Clinic Coordinator within the Corporate Division, covering a range of specialities, to deliver a first‑rate booking service to our patients.
Main duties of the job
To provide a high quality, efficient and responsive administrative service in respect of the 18 week Referral to Treatment process.
To offer the highest standard of customer care to patients and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust's Code of Values & Behaviour's.
About us
You will be joining a dedicated administrative team that supports patient care within the outpatient environment and provides a focal point liaising with patients, relatives and other staff groups, both by telephone and in person.
Good organisational/time management skills, customer service skills and the ability to prioritise conflicting workloads effectively are essential.
Experience of working in an NHS setting and working with the Electronic Referral Service and other clinical systems would be beneficial.
Job responsibilities
To provide a dedicated service to a designated specialty, working in partnership with consultants, secretaries and outpatient colleagues to keep outpatient clinics utilised to optimum levels and to provide performance data to Consultants as requested.
Person Specification
Education and Qualifications
* 4 GCSEs grade 4 or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
* NVQ level 2/3 in Business Admin or other relevant subject.
* OCR Level 3 keyboard skills (or equivalent measurable level of skills)
Experience and knowledge
* Minimum of 1 years experience in a similar administrative role with a proven track record of achievement.
* Excellent IT skills with a working knowledge of Microsoft IT applications
* Basic knowledge of Booking systems
* Knowledge and understanding of the 18 week Referral to Treatment standards and outpatient clinic management and booking processes
* Administration experience within an NHS setting
* Operational knowledge of iPM and e-RS
Skills abilities and competencies
* Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
* Ability to work in a pressurised working environment with frequent interruptions and change of work direction
* Excellent communication skills and the ability to interact professionally with patients and the wider multi‑disciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job types
Full‑time, Part‑time, Job share, Flexible working
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