Job Description
Customer Services
Your new company: Our client is a highly successful global business working with both commercial and public customers. They are looking for a temporary service coordinator/scheduler to join their busy service team to support a wide range of customers.
Your new role: Working as part of a large and busy service team, you will be responsible for:
1. Processing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend site.
2. Proactively communicating with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.
3. Producing quotations using SAP, confirming and documenting price and site availability to customers.
4. Processing customer orders and service partner purchase orders: check availability against customer’s requested date and reserve in service planning system.
5. Arranging engineer visits, communicating with credit controllers regarding credit checks/issues.
6. Arranging follow-up meetings for the engineer and any spare parts and ensuring the job is carried out within the timescales established in the Department’s performance targets.
What you'll need to succeed:
1. Experience of working in a busy service environment.
2. Experience of scheduling engineers.
3. Enjoy a fast-paced and changing role.
4. Able to start at short notice.
What you'll get in return:
1. Temporary role for 6 months, possibility of extension.
2. Office-based role in a large team working Monday to Friday, 8.30am to 5pm or 9am to 5.30pm.
3. Free on-site parking.
4. Hourly rate of £14 per hour.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
#J-18808-Ljbffr