Business Systems and Digital Assistant Team Manager
Details
* Reference: SCC/TP/287940/3430
* Positions: 1
* Category: Office Management
* Contract type: Fixed term
* Working hours: 36 hours per week
* Posted on: 8 July 2025
* Closing date: 27 July 2025
* Location: Woodhatch Place, 11 Cockshot Hill, Reigate, RH2 8EF
Description
We are committed to the development of our workforce.This position is only available to applicants who already work for Surrey County Council.We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.
The starting salary for this role is £59,868 per annum, working 36 hours per week.
This is a fixed term contract/ secondment opportunity until 31st March 2027.
Are you ready to manage a team that ensures our Adults, Wellbeing and Health Partnerships (AWHP) directorate has the digital tools and systems it needs to deliver safe, effective, and efficient services to Surrey residents?
We are hiring aBusiness Systems and Digital Assistant Team Manager to manage the day-to-day operations of the team. We're looking for someone who's great at managing systems, people and projects, meets deadlines, and is keen to learn and grow.
Rewards and Benefits
* 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service
* Option to buy up to 10 days of additional annual leave
* An extensive Employee Assistance Programme (EAP) to support health and wellbeing
* Up to 5 days of carer's leave per year
* Paternity, adoption and dependents leave
* A generous local government salary related pension
* Lifestyle discounts including gym, travel, shopping and many more
* 2 paid volunteering days per year
* Learning and development hub where you can access a wealth of resources
About the team
The role of the Business Systems and Digital Team is to make sure the digital systems used in Adult Social Care work well, are easy to use, and help staff do their jobs efficiently. We support staff with training and guidance so they can record the right information at the right time. We're always looking for ways to improve our systems using the latest technology to better serve the people of Surrey.
* Social care case management tools (like LAS, ContrOCC, and online portals)
* Commissioning and care provider systems (like AOSS)
* A scheduling and care management tool for reablement
* Shared care records and other integrated systems
About the Role
As the Assistant Team Manager, you will work closely with the Team Manager to ensure the smooth and continuous improvement of our systems. You will be responsible for overseeing their day-to-day operation, making sure they function efficiently and evolve to meet changing needs. Part of your role will involve managing system changes in a structured and secure manner, ensuring that all updates are implemented safely and effectively.
You will also take the lead on our helpdesk, which provides vital support to staff experiencing issues with data and recording. Supporting and developing your team will be a key focus, particularly during this period of transition and change. In addition, you will manage a range of projects, including system upgrades and the introduction of new features.
Collaboration will be central to your work. You will engage with key colleagues across the Council, build productive relationships with systems teams in other local authorities, and work closely with suppliers. Through these partnerships, you will help to ensure our systems continue to improve and deliver the best possible service.
We're looking for someone who's great at managing systems, people and projects, meets deadlines, and is keen to learn and grow.
Shortlisting Criteria
To be shortlisted, your application should show that you have:
* Experience managing business systems and digital services, including upgrades and testing
* A track record of working well with different teams and partners in a fast-paced environment
* Confidence in leading a team, even when working remotely or during change
* A strong focus on data quality, user experience, and continuous improvement
Application Questions
As part of your application, you'll need to upload your CV and answer these questions:
* Tell us about a systems project you've managed. How did you plan and deliver it? What was the result?
* How have you managed a team to make sure everyone knows their role and works well together?
* Give an example of working with different stakeholders to achieve a goal. How did you build relationships and keep everyone involved?
* How do you keep learning and developing your skills whilst managing a busy workload?
For any questions relating to the role or for an informal discussion please contact Julie McPherson by e-mail or on MS Teams.
The job advert closes at 23:59 on 27th July 2025 with interviews to follow.
Local Government Reorganisation
Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.
Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Our Values
Our values are as important as our abilities and shape who we are as an organisation. Discover more about ourvalues .
Before submitting your application, we recommend you read the job description.Our Life at Surrey handbook provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:
* The candidate has evidenced the minimum criteria for the role through their application
* The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
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