THE COMPANY: Our client is a global banking group with offices based in Canary Wharf.
THE RESPONSIBILITIES:
1. Monitoring fraud metrics and trends, proactively mitigating attacks, and ensuring new products and features are appropriately controlled and monitored from a fraud and financial crime perspective.
2. Overseeing the effective and efficient management of transactional monitoring alerts, ensuring they are addressed within agreed SLAs.
3. Collaborating with tech and product teams to minimise fraud opportunities at the product design stage and ensure any residual risks are appropriately controlled.
4. Defining and supporting the implementation of the fraud and financial crime strategic roadmap, working closely with the MLRO and key stakeholders across the business.
5. Building strong, collaborative relationships with the wider financial crime community, including industry peer groups, regulators, and external partners.
6. Developing and delivering regular reporting and MI to influence and support key business decisions, highlighting areas of concern and driving the implementation of action plans as needed.
7. Embedding a strong culture of financial crime compliance and awareness across the business, ensuring the response to incidents is swift, effective, and appropriate.
8. Overseeing financial crime intelligence gathering, monitoring threats to the organisation, and addressing emerging risks.
9. Leading the design and delivery of technology-driven fraud mitigation solutions, ensuring automated alerts cover a broad range of fraud typologies.
10. Acting as the primary point of contact for identifying, managing, and resolving fraud and scams — including card fraud, account takeover, and authorised push payment scams — while ensuring losses remain within agreed targets.
11. Supporting and overseeing the implementation of change initiatives, making prioritisation decisions to balance operational impact and strategic value.
12. Driving customer education and awareness initiatives, ensuring effective warnings and protective measures are in place to reduce the risk of fraudulent activity.
13. Working closely with the second line of defence and MLRO to complete assurance activities and remediate any identified issues or gaps.
14. Supporting third-line audit activities and ensuring full cooperation with internal and external auditors.
15. Reporting to senior management committees as required and deputising for senior management when appropriate.
16. Being an outstanding people manager, empowering your split-site team to deliver high performance, fostering development, accountability, and a culture of continuous improvement.
EXPERIENCE REQUIRED:
1. 1LOD Experience - seeking candidates who can drive the F&TM strategy and devise the TM rules with third-party vendors, not just for current payments and cards but also for future innovations (e.g., use of AI).
2. 1LOD Financial Crime management, ideally in banking and payments space – 5 years, with managerial or leadership experience.
3. Must have leadership experience.
4. Extensive Fraud and Transaction monitoring experience.
5. Detailed understanding of Financial Crime typologies and current industry threats, including AML, TF, APP fraud, Sanctions evasion, and wider risks.
6. Demonstrable understanding of global Financial Crime regulations.
7. Experience managing regulatory engagement related to Financial Crime, especially in the UK and GCC regions.
For further information, please contact Hannah Tabatabai.
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