Job Summary
We are looking to recruit experienced, full or part-time receptionists (max 30 hours) for The Emergency Department at The Northumbria Hospital in Cramlington covering a 24 hr service, 365 days of the year. The job involves working a variety of shifts to cover the 24 hour period including 0800-2130 days and night-shifts 2000-0800. We reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
The role involves a wide variety of tasks including meeting and greeting patients and relatives on arrival to the hospital, answering telephone enquiries, recording attendances to A&E on a computerised system (PAS data entry) and scanning A&E documents.
About Us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our Northumbria Specialist Emergency Care Hospital. We care for people in their homes and provide services from facilities in local communities such as health centres. We aim to give people greater choice and control over their care to help them live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Details
Date posted: 09 October 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,465 a year pro rota, per annum
Contract: Permanent
Working pattern: Part-time, Flexible working
Reference number: 319-7446629PM-A
Job locations: Northumbria Specialist Emergency Hospital, Northumbria Way, Cramlington, NE23 6NZ
Job Description
Job responsibilities
To provide an efficient administration and clerical service to unit staff, visitors and patients for emergency attenders, soft tissue and associated out-patient clinics. To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
Person Specification
Essential
* Previous experience of office or reception duties
Desirable
* ECDL
* NVQ in Customer Care
* Basic Life Support Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Employer details
Employer name: Northumbria Healthcare NHS Foundation Trust
Address: Northumbria Specialist Emergency Hospital, Northumbria Way, Cramlington, NE23 6NZ
Employer\'s website: https://www.northumbria.nhs.uk/
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