Property Risk are looking for a Risk Analyst to join their Valuations Quality Assurance Team. The successful candidate would be responsible, alongside their Team Members, for carrying out Quality Checks of mortgage valuation reports and supporting evidence received for both Nationwide and TMW (The Mortgage Works) Customers and working with Valuation firms to address any quality issues.
The role is situated within Property Risk, who are responsible for everything property related, starting from the Mortgage Application process all the way to post-completion. The Valuations Quality Assurance Team are responsible for ensuring that mortgage valuation reports from both external Valuation firms and Staff Valuers are accurate, of high quality and comply with our Lender Guidance. This ensures that we take the right properties into mortgage and that they have been valued correctly.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
You’ll be responsible for checking that Valuers have correctly interpreted and adhered to our Lender Requirements and supported their Valuations with robust comparable evidence. This will include selecting cases to Quality Check, assessing them against various guidance documents and our “Quality Matrix”, taking appropriate action to rectify errors and feeding back the results to Valuer firms, in order to drive continuous improvement.
You’ll also be involved in the production of management information for the QA Team along with providing quality checks for other functions including Collections and Recoveries and New Build Site Appraisals. You will work closely with other teams within Property Risk, other Business Stakeholders within NBS and TMW, as well as with the Panel Valuation Firms.
You will need to be methodical, with excellent attention to detail, able to assess cases against pre-determined parameters, but with a questioning mind and ability to make your own well-reasoned and expressed judgement calls. You’ll also have good understanding of our risk appetite and contribute towards continuous improvement of the QA function.
About you
As a minimum requirement you’ll have or be;
* Previous experience in the residential property and / or financial industry
* A proven track record in a role which requires checking compliance against pre-determined policies
* Proven risk-based decision-making abilities both at case specific and a more holistic level
* Able to comprehend, assimilate and apply technical information rapidly
* Confident working autonomously and as part of the team
* Able to plan, manage and prioritise your own workload
* A confident communicator both written and verbally who can build relationships internally and externally
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
* Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
* Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
* Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
* Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday, pro rata
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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