Contract:
Permanent
Working Hours: Full-time, 35 hours per week (. Occasional travel to other sites will be required)
Salary: £65,000 - £75,000 depending on experience.
Location:
The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.
The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.
Our IT and Transformation teams and their work are closely aligned. Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.
Using a cloud first approach, our Infrastructure department provides the foundation for all of our IT and communication services.
As an experienced Network Engineer, you’ll be responsible for maintaining the stability and performance of our core modern enterprise infrastructure and systems. You will help deliver ongoing service improvements and contribute to the implementation of projects, ensuring that current and future requirements are met.
If you are looking for a network engineering role that offers continuous learning, training and certification, hands on experience with the opportunity to drive innovation, automation and service improvements, then this could be a great fit for you.
In addition, it would be highly desirable if candidates are studying towards or are qualified with Cisco CCNP or CCIE, as well as some experience in Infrastructure as Code methodologies and tooling.
Key Responsibilities:
Ensuring the smooth operation and continuous improvement of our cloud and hybrid network infrastructure, you’ll be one of the go-to engineers for anything related to Azure, automation, and cloud networking. You’ll take ownership of escalated technical issues, working across teams to deliver sustainable, secure, and automated solutions.
As a strong communicator, you'll collaborate closely with other teams and end users to understand technical requirements and identify areas for improvement, particularly in relation to Azure networking, infrastructure-as-code, and cloud automation.
1. Create and maintain documentation related to network/cloud design, deployment, and configuration.
2. Drive the implementation of new technical solutions within Azure, ensuring secure and scalable deployments.
3. You will be part of a Network Teams whereby you are required to support an Enterprise network with a primary focus on Business as usual (BAU) and project support across all of our Network Systems.
4. Lead troubleshooting efforts, incident resolution, and performance optimization within the cloud environment.
5. Take full ownership of day-to-day support tasks, working to meet and exceed defined SLAs.
Minimum Criteria:
6. Strong communication skills – able to explain complex cloud networking concepts to both technical and non-technical stakeholders.
7. Proven experience resolving infrastructure-related problems and delivering upgrades and improvements in cloud or hybrid environments.
8. Demonstrated ability to define and implement technical solutions using Azure-native services and automation.
9. Solid background as a network engineer, with experience in both traditional and cloud-based networking models, particularly in Microsoft Azure.
Technical Skills & Experience:
10. Microsoft Azure IaaS, including Virtual Networks, VPN Gateways, Azure Firewall, NSGs, Load Balancers
11. Experience with Infrastructure as Code using Terraform, ARM templates, Bicep, or similar tooling
12. IP Routing for hybrid/cloud environments: OSPF, BGP, VXLAN, IPSec, MPLS
13. Automation and Scripting (PowerShell, Azure CLI, Python)
14. Cisco Networking: Routers, switches (Catalyst/Nexus), SD-WAN, Wireless
15. VPN & Remote Access Solutions (Cisco Secure Client, AnyConnect, ASAv)
16. Cloud and On-Prem Security Solutions: Cisco ISE, Checkpoint, Palo Alto (PAN-OS, Panorama)
17. Application Delivery & Load Balancing: F5 BIG-IP (LTM/GTM), BIG-IQ
18. Monitoring and Observability: SolarWinds Orion, Azure Monitor, Log Analytics
Highly Desirable:
19. Cisco certifications: CCNP, CCIE, or equivalents
20. Experience with Zero Trust architecture and cloud governance
21. Exposure to CI/CD pipelines and infrastructure integration (, GitHub Actions, Azure DevOps)
Why Financial Ombudsman Service?
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
22. 25 days holiday entitlement, with the option to buy extra or sell days
23. Generous pension
24. Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
25. Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
26. Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
27. Employee Assistance Programme
28. Extensive opportunities for personal and career development
29. Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London
30. Extensive Well-being resources including on-site therapists (London office only)
31. Beautiful and bright London office looking over the Thames and near to mainline stations
32. Our Coventry office is 2 minutes’ walk from the main station
33. Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
34. Please upload an up to date CV, ensuring you are highlighting the keys skills/ tools and technologies as per our minimum criteria
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
Find out more
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Thank you for your interest in working with us, we wish you good luck with your application